As you are aware, Reserve Bank of India has
from time to time issued guidelines/instructions to banks in regard to relief
measures to be provided in areas affected by natural calamities and these have
been incorporated in the comprehensive Master Circular on natural calamities
bearing Ref.No.RPCD.PLFS.BC.10/
05.04.02/2006-07 dated July 10, 2006. These guidelines focus on various
relief and concessions that may be extended to existing borrowers, mainly agriculturalists.
As announced in the Mid-Term Review of the Monetary Policy Statement for the
year 2005-06, Reserve Bank had constituted an Internal Working Group to look
into the whole gamut of the issues involved and to suggest suitable revisions
and additions to the existing guidelines.
2. Based on the recommendations of the Group,
it has been decided that additional guidelines as indicated in the Annex may
be followed by banks expeditiously especially in the context of the recent floods
that have affected various parts of the country.
3. Please acknowledge receipt.
Yours faithfully
(G. Srinivasan)
Chief General Manager
Annex
A. Access to customers to their bank accounts
1. In areas where the bank branches are affected
by natural calamity and are unable to function normally, banks may operate from
temporary premises, under advice to RBI. For continuing the temporary premises
beyond 30 days, specific approval may be obtained from the concerned regional
office (RO) of RBI. Banks may also ensure rendering of banking services to the
affected areas by setting up satellite offices, extension counters or mobile
banking facilities under intimation to RO of RBI.
2. To satisfy customer’s immediate cash requirements,
banks could consider waiving the penalties related to accessing accounts such
as fixed deposits.
3. Restoration of the functioning of ATMs at
the earliest or making alternate arrangements for providing such facilities
may be given due importance. Banks may consider putting in place arrangements
for allowing their customers to access other ATM networks, Mobile ATMs, etc.
B. Currency Management
4. If the bank’s currency chest branch is affected,
the bank may immediately contact the nearest functioning currency chest branch
of any bank which shall supply currency notes to the affected currency chest,
to enable them to supply cash to the bank branches linked to them under intimation
to the concerned RO of RBI. In case of need, banks whose currency chests are
affected may, under intimation to the concerned Regional Office of the Reserve
Bank, open repositories for a temporary period, with a view to meeting their
day to day cash requirements.
C. KYC Norms
5. To facilitate opening of new accounts by
persons affected by natural calamities especially for availing various reliefs
given by Government/other agencies, banks may open accounts with –
a. introduction from another account holder
who has undergone full KYC procedure, or
b. documents of identity such as Voter’s Identity Card or a driving license,
identity card issued by an office, company, school, college, etc. along with
a document indicating the address such as Electricity Bill, Ration Card etc.
or
c. introduction by two neighbours who have the documents as indicated in para
5(b) above or
d. in the absence of the above, any other evidence to the satisfaction of the
bank.
The above instructions will be applicable to
cases where the balance in the account does not exceed Rs. 50,000/- or the amount
of relief granted (if higher) and the total credit in the account does not exceed
Rs. 1, 00,000/- or the amount of relief granted, (if higher) in a year.
D. Clearing and Settlement Systems
6. To ensure continuity in clearing service,
RBI has advised the banks for ‘on-city back-up centres’ in 20 large cities and
effective low-cost settlement solution for the remaining cities. The banks in
a clearing area could meet with a view to providing flexible clearing services
where normal clearing services are disrupted. However, notwithstanding these
arrangements, banks may also consider discounting cheques for higher amounts
to meet customers’ requirement of funds. Banks could also consider waiver fees
for EFT, ECS or mail services so as to facilitate inward transfer of funds to
accounts of persons affected by a natural calamity.
E. Issuance of fresh loans and restructuring
existing loans
7. The financial assistance required by borrowers
in the event of natural calamity would include:
(i) consumption loans
(ii) fresh loans for resumption of normal business
(iii) restructuring of the existing loans.
(i) Consumption Loans
As per extant instructions, loans up to Rs.
250/- could be sanctioned to existing borrowers for general consumption purposes
and the limit could be enhanced to Rs. 1,000/- in the States where the State
Governments have constituted risk funds for such lending. The present limits
may be enhanced to Rs. 10,000/- without any collateral and such loans may be
provided even if no risk fund has been constituted. Further, the limit may be
enhanced beyond Rs.10,000/- at the discretion of the bank.
(ii) Fresh Loans
Timely fresh financial assistance to resume
productive activities may be provided not only to the existing
borrowers, but also to other eligible borrowers. Notwithstanding the status
of the existing account, fresh loans granted to the borrowers will be treated
as current dues.
(iii) Restructuring of existing loans
As the repaying capacity of the people affected
by natural calamities gets severely impaired due to the damage to the economic
pursuits and loss of economic assets, relief in repayment of loans becomes necessary
in areas affected by natural calamity and hence, restructuring of the existing
loans will be required. The principal amount outstanding in the crop loans and
agriculture term loans as well as accrued interest thereon may be converted
into term loans.
The repayment period of restructured term loans
may vary depending on the severity of calamity and its recurrence, the extent
of loss of economic assets and distress caused. Generally, the restructured
period for repayment may be 3 to 5 years. However, where the damage arising
out of the calamity is very severe, banks may, at their discretion, extend the
period of repayment ranging up to 7 years and in extreme cases of hardship,
the repayment period may be prolonged up to a maximum period of 10 years. In
all cases of restructuring, moratorium period of at least one year should be
considered. Further, the banks should not insist for additional collateral security
for such restructured loans. The asset classification status of the restructured
term loan and other dues will be as under:
(a) The restructured crop loans may be treated
as current dues and need not be classified as NPA. The asset classification
of the restructured term loans would thereafter be governed by the revised terms
and conditions and would be treated as NPA if interest and / or installment
of principal remain overdue for two crop seasons for short duration crops and
for one crop season for long duration crops. Depending upon the duration of
crops raised by an agriculturist, the above norms would also be made applicable
to the restructured agricultural term loans.
(b) The above norms will be applicable to all
direct agricultural advances as listed at Annex II of Master Circular RBI No.2006-07/31
DBOD No. BP. BC. 15 / 21.04.048 / 2006-07 dated July 1, 2006 on Prudential norms
on Income Recognition, Asset Classification and Provisioning pertaining to advances.
(c) Additional finance, if any, may be treated
as "standard asset" and its future asset classification will be governed
by the terms and conditions of its sanction.
Lending and other norms may be relaxed by banks,
at their discretion, for the Self Help Groups affected in a natural calamity.
Similarly, in retail or consumer loans segment, the banks may restructure the
loans in a manner suitable to the borrowers on a case-to-case basis.
F. Special SLBC Meeting
8. Immediately upon occurrence of a natural
calamity, special SLBC meeting may be convened to review the position in the
affected areas and ensure speedy formulation and implementation of suitable
relief measures by banks.
The banks may also give adequate publicity to
their disaster management arrangements, including the helpline numbers. The
relief measures initiated and undertaken may be reviewed periodically in the
weekly/fortnightly meetings of specially constituted Task Forces or sub Committees
of the SLBC till such time as conditions are normalized.
G. Business Continuity Planning
9. In the backdrop of increased leveraging of
technology in banking system, Business Continuity Planning (BCP) has become
a key pre-requisite for minimizing business disruption and system failures.
As a Business Continuity Planning (BCP) strategy, banks may identify alternate
branches for branches located in areas prone to natural calamities. As per the
extant instructions, the Boards of banks are required to approve a policy on
BCP, allocate sufficient resources and provide clear guidance and direction
in this regard to the Top Management. Banks may formulate full-fledged comprehensive
BCP rather than having only Disaster-Recovery (DR) arrangements. The banks may
also focus on keeping the DR site current, to test them comprehensively and
synchronize the data between the primary and secondary sites.