| RECOMMENDATIONS
|
| DECISION OF RBI
|
| 1) | 6.01(i) Crash training programmes for the staff | 6.01 | (i) Sponsor banks/SIDBI may provide |
| | members of Regional Rural Banks with | | crash training programmes for the staff of |
| | special emphasis on proper motivation, | | RRBs. |
| | development of project appraisal skills, | | |
| | monitoring of credit and modern banking | ii) | RRBs may open specialised SSI branches |
| | procedures etc. should be planned. | | subject to viability and availability of |
| | Availability of adequate funds and human | | trained staff. |
| | resources should be ensured by sponsoring | | |
| | banks and NABARD.(ii) RRBs should also | iii) | This part of the recommendation is under |
| | be permitted to open specialised branches | | examination in consulation with the |
| | on the pattern of sponsoring banks where | | SIDBI. |
| | focus could be on services to SSI. (iii) | | |
| | Refinance support could also be provided | | |
| | to them by SIDBI for their loans to SSI sector. | | |
| | (Para 2.04.01) | | |
| | | | |
| 2) | 6.13 Branch Managers should be delegated | 6.13 | (i) Banks may delegate powers to branch |
| | powers to grant ad-hoc facilities to the extent | | managers to grant ad-hoc facilities to the |
| | of 20 per cent of the limits sanctioned. The | | extent of 20% of the limits sanctioned |
| | Managers could also draw upon | | subject to the usual lending discipline. |
| | Reconstruction Fund mentioned in Para | | |
| | 2.14.01 to provide margin money to the | ii) | Regarding Reconstruction Fund separate |
| | extent the borrower is not able to provide | | instructions would follow. |
| | for the additional facilities made available. | | |
| | If there is a shortfall even after the provision | | |
| | of this additional margin money from the | | |
| | Reconstruction Fund, the banks should | | |
| | permit borrowers to make good the shortfall | | |
| | over a period of time out of the future profits | | |
| | of the units. (Para 2.14.02) | | |
| | | | |
| 3) | 6.29 Reserve Bank of India should examine | 6.29 | Banks may meticulously follow the |
| | the difficulties being experienced by banks | | instruction issued by RBI on the subject. |
| | in implementation of the recommendations | | They may also carry out special studies |
| | of Nayak Committee. Suitable modifications | | periodically to ascertain the position |
| | may be made if deemed appropriate. | | regarding implementation of guidelines |
| | However, there is need for meticulous | | issued by RBI in this regard and to |
| | compliance of the instructions already | | introduce measures to ensure compliance. |
| | issued as a sequel to acceptance of these | | |
| | recommendations and the Seven Point | | |
| | Action Plan. Banks may be advised to carry | | |
| | out special studies periodically to ascertain | | |
| | the position regarding implementation of | | |
| | guidelines issued by RBI in this regard and | | |
| | to introduce measures to ensure | | |
| | compliance. (Para 3.13) | | |
| | | | |
| 4) | 6.30 While carrying out inspections, the | 6.30 | Banks may comply with the recommendation. |
| | officials of the banks as well as RBI should | | |
| | insist and ensure that only the prescribed | | |
| | loan application forms are used. | | |
| | (Para 3.14.02) | | |
| | | | |
| 5) | 6.31 The filled in application forms | 6.31 | Banks may comply with the recommendation. |
| | submitted by the borrowers should always | | |
| | be examined by a bank official having | | |
| | adequate experience in credit operations | | |
| | who should also maintain a check list so that | | |
| | he advises the applicant what additional | | |
| | information is required to be submitted for | | |
| | completion of the application.(Para 3.14.04) | | |
| | | | |
| 6) | 6.32 The controlling offices of banks should | 6.32 | Bank may prepare a compendium of these |
| | reiterate their instructions directing branch | | instructions and supply them to the |
| | managers/officials to extend necessary help | | branches. |
| | to applicants in filling up the application | | |
| | forms. Adequate number of copies of bank s | | |
| | instructions/schemes, RBI instructions and | | |
| | literature prepared by SIDBI, NABARD, | | |
| | State and Central Government etc. should | | |
| | be made available at each branch. | | |
| | (Para 3.14.05 & 3.14.07) | | |
| | | | |
| 7) | 6.33 The loan application forms should be | 6.33 | Banks may introduce loan application |
| | tri-lingual i.e. in Hindi, English and local | | forms in tri-lingual. |
| | language. (Para 3.14.08) | | |
| | | | |
| 8) | 6.36 The application form prescribed for | 6.36 | Banks may implement the recommendation. |
| | facilities upto Rs.2 lakh could straightaway | | |
| | be permitted to be used for facilities upto | | |
| | Rs. 10 lakh and that prescribed for facilities | | |
| | upto Rs.15 lakhs could be used for such | | |
| | facilities upto Rs. 50 lakh. Similarly, the form | | |
| | for limits upto Rs.1 crore could be prescribed | | |
| | for facilities beyond Rs. 50.00 lakh and upto | | |
| | Rs. 2 core. The fourth category of proforma | | |
| | could be used by any SSI unit requiring | | |
| | facilities beyond Rs. 2 crore. (Para 3.14.10) | | |
| | | | |
| 9) | 6.37 i) For the purpose of working out bank | 6.37 | i) & ii) Banks may keep the recommen- |
| | finance, in the case of an existing unit, the | | darion in mind while processing loan |
| | bank officials and entrepreneur should work | | Proposals of SSI borrowers. |
| | out an agreed growth rate and projected | | |
| | turnover based on the past performance, the | | |
| | likely prospects and few other factors. | | |
| | | | |
| | ii) For those sectors which are recording | | |
| | positive rate of growth and when the | | |
| | individual unit has also recorded positive | | |
| | rate of growth during the last 2-3 years, it | | |
| | may be permitted growth rate of a minimum | | |
| | of 15 per cent over the current year s | | |
| | turnover to arrive at the projected turnover | | |
| | and the working capital limits from banks | | |
| | be fixed accordingly. | | |
| | | | |
| | iii)In case of new units, the projections | iii) | Banks may implement the recommen- |
| | accepted by the term lending institutions, for | | Dation. |
| | the first year of operation should normally | | |
| | be accepted unless there are specific reasons | | |
| | for not doing so. (Para 3.15.02 & 3.15.03) | | |
| | | | |
| 10) | 6.38 The banks should, with the approval | 6.38 | We commend the recommendation for |
| | of their Boards, lay down some clear | | implementation which may be kept in |
| | Guidelines for computing the working capital | | view while processing loan proposals of |
| | Limits for various sub sectors granted to SSI | | SSI borrowers. |
| | Borrowers, particularly those units where | | |
| | fund based working capital requirements | | |
| | Exceed Rs.4 crore. (Para 3.15.04) | | |
| | | | |
| 11) | 6.40 Banks should open more specialised | 6.40 | We commend the recommendation to |
| | SSI branches or shift/restructure some of their | | banks for opening of more specialied |
| | existing branches and convert them into | | branches or conversion of the existing |
| | Specialised branches for financing the small | | branches at the centres having cluster of |
| | scale sector. The banking sector within the | | SSI units (say more than 500) subject to |
| | next two years should ensure colletively that | | viability. In this connection a reference |
| | at least one such branch is opened in every | | also invited to our Circular RPCD. PLNFS |
| | district of the country, particularly at those | | No. 792/06.02.31/97-98 of 2nd March |
| | centres where the number of small units is | | 1998. |
| | at least 100. These branches should be | | |
| | opened by strong banks only. The | | |
| | Committee is confident that the number of | | |
| | specialised and profit making branches can | | |
| | easily increase by 1,000 within the next | | |
| | three years. (Para 3.17.01) | | |
| | | | |
| 12. | 6.42 Selective specialised branches should | 6.42 | The recommendarion is commended for |
| | be encouraged to innovate and experiment | | implementation. |
| | with new products such as factoring services | | |
| | and business credit cards. (Para 3.17.03) | | |
| | | | |
| 13. | 6.45 The Committee was informed that one | 6.45 | We commend the recommendation |
| | field officer in a specialised branch is able | | which may be kept in view for manning |
| | to handle about 50 SSI units. The number | | the specialised SSI branches. |
| | of field officers should be sufficient to take | | |
| | care of number of accounts entertained by | | |
| | a branch. Properly trained and preferably | | |
| | technically oriented direct recruits in | | |
| | adequate number should be posted in | | |
| | specialised SSI branches. (Para 3.17.06) | | |
| | | | |
| 14) | 6.47 Further delegation of sanctioning | 6.47 | We commend the recommendation for |
| | powers should be made in respect of | | implementation. In this connection, a |
| | specialised SSI branches in particular and | | reference is invited to RBI Cricular No. |
| | other branches in general for prompt | | PLNFS. BC.127/06.02.31/97-98 dated 8th |
| | disposal of applications. (Para 3.17.08) | | June 1998 advising the banks that they |
| | | | should delegate enhanced powers to the |
| | | | branch managers of specialised SSI |
| | | | branches so that most of the credit |
| | | | proposals are decided at the branch level. |
| | | | |
| 15) | 6.48 Specialised SSI branches should be | 6.48 | We commend the recommendation for |
| | linked to national and international data | | implementation. |
| | banks and information centres including | | |
| | internet to enable them to provide latest | | |
| | information to their clients. (Para 3.17.09) | | |
| | | | |
| 16) | 6.49 Banks and financial institutions are | 6.49 | We commend the recommendation for |
| | hesitant to deal with SSI enterprises requiring | | implementation. Banks have already |
| | loans of less than Rs. 5 lakh. The Public | | been advised that out of the total funds |
| | Sector Banks, with resources and expertise | | allocated by them to SSI sector, at least |
| | available at their disposal, should sanction | | 40% should go to the units with |
| | loans to SSI enterprises requiring loans upto | | investment in plant and machinery up to |
| | Rs. 5.00 lakh in a big way and SIDBI should | | Rs. 5 lakh and 20% should go to the units |
| | refinance these on attractive terms. | | with investment in plant and machinery |
| | (Para 3.18.01) | | between Rs. 5 lakh and Rs.25 lakh vide |
| | | | our Circular RPCD No. PLNFS. BC.89/ |
| | | | 06.02.31/97-98 of 19th February 1998. |
| | | | |
| 17) | 6.50 The limit of composite loans should be | 6.50 | We commend the recommendation for |
| | enhanced from Rs. 2 lakh to Rs. 5.00 lakh | | implementation. |
| | so that the entire requirement of such units | | |
| | is met by single documentation and security | | |
| | and charge creation process. This facility | | |
| | should also be extended to all SSI units | | |
| | requiring loans up to Rs.5.00 lakh | | |
| | irrespective of their location. (Para 3.18.02) | | |
| | | | |
| 18 | 6.51 i) Only banks should entertain projects | 6.51 | We commend the recommendation for |
| | both for term loans and working capital of | | implementation. |
| | Borrowers with loan requirement, up to and | | |
| | Inclusive of Rs. 5.00 lakh. Only one | | |
| | Organisation, either SFC or a bank may | | |
| | Sanction both the term loan and working | | |
| | Capital for projects requiring institutional | | |
| | Credit for more than Rs. 5.00 lakh. and upto | | |
| | and inclusive of Rs. 25.00 lakh. | | |
| | | | |
| | ii) For Projects having loan requirement in | | |
| | Excess of Rs. 25 lakh, arrangements should | | |
| | be made by SIDBI with the Public Sector | | |
| | Banks to have an MOU signed between the | | |
| | SFC and selected Public Sector Banks active | | |
| | in different regions of the country for joint | | |
| | Financing, whereby both the term loan as | | |
| | well as working capital should be shared | | |
| | along with sharing of securities on pari passu | | |
| | basis. However, the borrowers in this | | |
| | category who want to avail such facilities | | |
| | from a single agency i.e. bank or SFC, should | | |
| | be allowed to exercise their option. | | |
| | (Para 3.18.03) | | |
| | | | |
| 19) | 6.56 For ensuring competitiveness of SSI | 6.56 | We commend the recommendation for |
| | units, it is necessary to set up units with | | implementation. |
| | optimum size of operations and capital. | | |
| | There are a number of agencies in public | | |
| | sector engaged in preparing project profiles | | |
| | on economic sized units. Project Profile | | |
| | work can be undertaken by them also for | | |
| | SSIs. We can also depend on technical | | |
| | consultants in respect of hi-tech or new | | |
| | technology projects. The ultimate decision, | | |
| | however, shall have to be taken by the | | |
| | controlling offices of banks which should | | |
| | periodically advise their branch managers | | |
| | accordingly. (Para 3.23) | | |
| | | | |
| 20) | 6.58 Banks should consider providing | 6.58 | We commend the recommendation for |
| | SWIFT services in specialised SSI branches | | consideration, if feasible. |
| | catering to big clusters of SSI units engaged | | |
| | in export of goods. (Para 3.24.02) | | |
| | | | |
| 21) | 6.59 It is very essential that the loan | 6.59 | Guidelines to this effect (i.e. Committee |
| | Applications are sanctioned promptly and | | approach and time schedule) have |
| | Normally within one month. Banks should | | already been issued to banks. Loan |
| | be advised to adopt Committee approach | | applications for amounts up to Rs. |
| | for sanction of the applications. | | 25,000/- should be disposed of within a |
| | (Para 3.25.01 and 3.25.02) | | fortnight and those for amounts above |
| | | | Rs.25,000/- should be disposed of within |
| | | | 8 to 9 weeks. Banks may meticulously |
| | | | follow the guidelines. |
| | | | |
| 22) | 6.61 Regarding loans below Rs. 10 lakh, the | 6.61 | Banks may implement the |
| | State Government should provide all | | recommendation regarding recourse to |
| | facilities and assistance for the recovery of | | Lok Adalats and to appoint or designate |
| | these loans. Special revenue courts should | | special officers exclusively for dealing |
| | be set up in each State to deal with SSI cases. | | with recovery. |
| | The State Government should also get in | | |
| | touch with the respective High Courts and | | |
| | get a few Civil Courts (one at every district | | |
| | headquarters with proper infrastructure) | | |
| | designated as Recovery of Bank Dues | | |
| | Courts. These courts should deal with loan | | |
| | recovery matters in a summary manner. | | |
| | Government can also examine treating such | | |
| | loans on the pattern of agricultural loans up | | |
| | to Rs.10 lakh as Government dues and | | |
| | recover these as arrears of land revenue. The | | |
| | banks should take advantage of the Lok | | |
| | Adalats and arbitration to settle dues up to | | |
| | Rs.10 lakh. The banks should appoint | | |
| | special officers or designate existing officers | | |
| | having aptitude for work relating to recovery, | | |
| | who should exclusively deal with recovery. | | |
| | (Para 3.26.03 & 3.26.04) | | |
| | | | |
| 23) | 6.68 The overall interest payable by SSI | 6.68 | We commend the recommendation for |
| | should remain within the existing parameters | | implementation. |
| | fixed by RBI i.e. maximum of PLR plus four | | |
| | per cent. The PLR should take care of the | | |
| | cost of funds incurred by the banks. | | |
| | Additional spreads over the PLR will be used | | |
| | as premium for guaranteeing the repayment | | |
| | of the loan. Naturally, SSI units, with good | | |
| | track record will have to pay lower premium | | |
| | and can derive some advantage out of lower | | |
| | spreads. (Para 4.01.05) | | |
| | | | |
| 24) | 6.80 It would be appropriate to assess the | 6.80 | We commend the recommendation for |
| | flow of credit to SSI by using data on | | implementation. |
| | disbursement rather than outstanding | | |
| | balances . The Committee feels that it is | | |
| | possible for banks to achieve a growth rate | | |
| | of 30% p.a. in disbursement terms and | | |
| | accordingly, the banks should be advised | | |
| | to fix their disbursement target along with | | |
| | outstanding balances. Reserve Bank may | | |
| | also advise the banks to pay more attention | | |
| | to the backward States such as Bihar, J&K, | | |
| | M.P. and North Eastern States while fixing | | |
| | the lending targets and seek progress in this | | |
| | behalf separately. (Para 4.06.07) | | |
| | | | |
| 25) | 6.95 Bankers should publish that it is | 6.95 | We commend the recommendation for |
| | borrowers right to get loans from the bank | | implementation. |
| | in case these are merited. The SSI | | |
| | entrepreneurs should also bear in mind that | | |
| | they can get loans only if their projects are | | |
| | viable and they are found to be creditworthy | | |
| | by the banks. Borrowers have also to be | | |
| | clearly told that while it is their right to get | | |
| | the loans, they also have a corresponding | | |
| | duty to earnestly implement their projects | | |
| | and repay the dues of the bank as per the | | |
| | terms agreed to at the time of sanction. | | |
| | (Para 5.01.01) | | |
| | | | |
| 26) | 6.99 Some special training courses have | 6.99 | We commend the recommendation for |
| | been designed by Entrepreneurship | | implementation. |
| | Development Institute (EDI), Ahmedabad to | | |
| | help bank managers and trainers of bank | | |
| | staff requiring the requisite skills for | | |
| | appraising small projects and the | | |
| | Entrepreneurs behind them. RBI may like to | | |
| | advise banks to make use of such training | | |
| | Programmes and incorporate the same in the | | |
| | training courses provided by Bankers | | |
| | Training Institutes. (Para 5.03.03) | | |
| | | | |
| 27) | 6.109 SSI branches should help their | 6.109 | We commend the recommendation for |
| | customers in the designing of their bank | | implementation. |
| | products and thereby offer a new kind of | | |
| | customised and personalised banking | | |
| | Service. (Para 5.10.01) | | |
| | | | |
| 28) | 6.110 RBI should ask the Public Sector | 6.110 | Based on the recommendations of the |
| | Banks to upgrade skills and training | | Nayak Committee, banks have already |
| | Programmes of the bank staff to enable them | | been issued guidelines in this regard. We |
| | to deal freely with the appraisal of diverse | | commend the recommendation for |
| | SSI projects and their credit related needs. | | implementation. |
| | (Para 5.11.01) | | |
| | | | |
| 29) | 6.111 The aspect of training for the bankers | 6.111 | Based on the recommendations of the |
| | Particularly those posted in new SSI | | Nayak Committee, banks have already |
| | branches has to be adequately focussed at | | been issued guidelines in this regard. We |
| | the highest level in the bank. The training | | commend the recommendation for |
| | Programmes should attempt to prepare the | | implementation. |
| | managers for meeting the challenges | | |
| | involved in dealing with this vital and | | |
| | demanding sector. (Para 5.11.03) | | |
| | | | |
| 30) | 6.118 Public and Private Sector Banks | 6.118 | We commend the recommendation for |
| | should take up schemes in respect of | | implementation. |
| | Professionals needing financial assistance for | | |
| | meeting their professional requirements | | |
| | including their needs of finance to bankroll | | |
| | their own businesses. One such area where | | |
| | there is requirement for such funds is the | | |
| | computer software business set up by | | |
| | Professionals. (Para 5.13) | | |
| | | | |
| 31) | 6.120 With a view to redress customers | 6.120 | We commend the recommendation for |
| | grievances, time limits and systems prevalent | | implementation. |
| | in banks should be made as transparent as | | |
| | possible and well publicised. | | |
| | (Para 5.15.11(1)) | | |
| | | | |
| 32) | 6.121 The procedures for making complaints | 6.121 | We commend the recommendation for |
| | should be simple and as informal as possible. | | implementation. |
| | (Para 5.15.11(2)) | | |
| | | | |
| 33) | 6.123 There should be machinery at all | 6.123 | Banks have already been issued |
| | Controlling Offices of banks to entertain | | guidelines to set up Grievances Redressal |
| | complaints from the borrowers if the | | Cell at Controlling Offices vide our |
| | branches do not follow the prescribed | | Circular RPCD No. PLNFS. 186/06.02.28/ |
| | guidelines. Regional Offices/Controlling | | 97-98 of 2nd Augusr 1998. We commend |
| | Offices could periodically verify that these | | the recommendation for necesary action. |
| | guidelines are implemented by branches in | | |
| | actual practice. (Para 5.15.11(4)) | | |
| | | | |
| 34) | 6.125 Instructions issued by RBI do not | 6.125 | Banks may ensure that the instructions |
| | percolate to bank branches and these are | | issued by RBI percolate to branches and |
| | not meticulously followed by them. For | | these are meticulously followed by them. |
| | instance, the borrowers availing of credit | | |
| | facilities from a bank find it extremely | | |
| | difficult to shift to another bank. RBI should | | |
| | look into this aspect and ensure compliance | | |
| | by the branches of various instructions/ | | |
| | guidelines issused by it in this regard. | | |
| | (Para 5.16) | | |
| | | | |
| 35) | 6.126 It is recommended that the Small Scale | 6.126 | Under the existing arrangement overseas |
| | Companies who want to have overseas | | investments by Indians in Joint Ventures |
| | presence should be allowed to invest up to | | are allowed. We commend the |
| | US$ Twenty thousand based on a simple | | recommendation for implementation. |
| | procedure and the banks should assist them | | |
| | for this purpose. This will help SSI units to | | |
| | increase exports and upgrade technology. | | |
| | (Para 5.17) | | |
P. H. Vasava
(10th August, 1998.) An Act to amend the Interest on Delayed Payments to Small Scale and Ancillary Industrial Undertakings Act, 1993.
Be it enacted by parliament in the Forty-ninth Year of the Republic of India as follows:-| | Recommendation | Comments |
| (1)
| (2)
|
| 1. | 6.39 Where the banks have a first charge | 6.39 Banks may take appropriate decisions based |
| | over fixed assets, they should not ask for cash | on the merits of the case where adequate surplus |
| | margins from SSI borrowers on non-fund | of security is available after following the usual |
| | based facilities, provided there is adequate | norms in this regard. |
| | surplus of security to cover their exposure. | |
| | (Para 3.16) | |
| 2. | 6.46 Banks should undertake research | 6.46 There is no machinery or organisation which |
| | activities on credit related policies in relation | undertakes research on credit related policies in |
| | to specific sectors of SSI for a consistent | relation to specific sectors of SSI. The opening of |
| | medium term policy formulation purposes | specialised branches has offered a forum to the |
| | (Para 3.17.07) | banks to take up such activities on their own and |
| | | use such information to devise new products and |
| | | norms for different sub-sectors of the SSI. The |
| | | banks may use this opportunity to start some |
| | | research projects and studies on the subject. |
| | | |
| 3. | 6.54 Special term loans for meeting per- | 6.54 Bank may take appropriate decisions based |
| | operative expenses, technical fee, | on the merits of the case. |
| | collaboration costs, marketing expenses and | |
| | investment in research and development | |
| | facilities, where no tangible primary security | |
| | is being created, may be permitted to be | |
| | extended by banks/SFCs on liberal terms of | |
| | margin and repayment period provided | |
| | existing securities are adequate to cover such | |
| | term loans also. (Para 3.21) | |
| | | |
| 4. | 6.75(i) A revised floor level of Rs. 2.00 lakh | 6.75 (i) The exemption limit of borrowal accounts |
| | for exemption of borrowal accounts for | for obtention of collateral security/third party |
| | obtention of collateral securities is | guarantee is raised to Rs.1 lakh from the present |
| | recommended as against the existing level | level of Rs. 25,000/-. Other policy guidelines on |
| | of Rs. 25000/-. In respect of other accounts, | the subject i.e. wherever feasible, equitable |
| | the the collateral security including third | mortgage instead of registered mortgage should |
| | party guarantee should be in relation to the | be taken, all viable proposals should be |
| | risk undertaken. | considered on merits even though no collateral |
| | | secuity by way of immovable properties or third |
| | | party guarantee is offered in cases where primary |
| | | security is inadequate or for other valid reasons |
| | | and proposals otherwise viable should not be |
| | | turned down merely for want of such collaterals, |
| | | may continue to be observed. |
| | | |
| | ii) The Committee also suggests that for | (ii) & (iii) It has been left to the commercial |
| | loans upto Rs. 10.00 lakh, the value of | judgement of banks. |
| | collateral security or the net means of third | |
| | party guarantee should not be more than | |
| | 50% of the fund and non-fund based | |
| | exposure of the bank/financing institution. | |
| | iii) Beyond loans of Rs. 10.00 lakh, the | |
| | banks may exercise their commercial | |
| | judgement in determining the level of | |
| | collateral or third party guarantee. However, | |
| | in no case a bank should obtain a collateral | |
| | security or third party guarantee which is in | |
| | excess of the loan amout. | |
| | iv) Reserve Bank of India may also | (iv) It is not considered necessary to prescribe |
| | prescribe that at least 10% of the SSI loans | any limit in this regard. |
| | sanctioned by a bank branch should be | |
| | without collateral guarantees. (Para 4.05.03) | |
| | | |
| 5. | 6.96 Banks should develop a set of written | 6.96 The recommendation may be implemented. |
| | loan policies. Such policies should, inter | |
| | alia, specify explicitly customer and group | |
| | exposure limits, standards for | |
| | documentation, sectoral exposure limits | |
| | and delegation of powers. The smallest | |
| | customer should expect and receive the | |
| | courtesy and sevice reserved today for the | |
| | biggest company. The prescribed | |
| | comprehensive code of Banking Practices | |
| | should be drawn up expeditiously outlining | |
| | standards for disclosure of information about | |
| | the bank s services and available products | |
| | and the rights and obligations of its | |
| | customers. (Para 5.01.02) | |
| | | |
| 6. | 6.114 While fixing accountability a line | 6.114 The recommendation may be implemented. |
| | should be drawn to separate malafide | |
| | decisions from normal bonafide credit | |
| | decisions in order to keep the morale of the | |
| | staff high. (Para 5.11.08) | |
| | | |
| 7. | 6.115 To instill confidence in the staff and | 6.115 The recommendation may be implemented. |
| | encourage them to make decision including | |
| | some bonafide mistakes, there is a need to | |
| | evolve in Public Sector Banks a sysem of | |
| | maintaining a Balanced Score Card for | |
| | assessing of performance of each officer in | |
| | taking credit decisions. (Para 5.11.09) | |
| | | |
| 8. | 6.117 Computerised information and | 6.117 Banks may take necessary action in regard |
| | monitoring system should be developed by | to development of computerised information |
| | banks for SSI units. There should also be a | and monitoring system for SSI units. |
| | provision for inputs from the individual | |
| | industrial units themselves either directly or | |
| | through the SSI association. SIDBI should be | |
| | the nodal institution for this task of furnishing | |
| | client input for inclusion in the information | |
| | system. (Para 5.12) | |
29th Nov. 1999
The Chairman and Managing Director All Public Sector BanksDear Sir