CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.


May 30, 2017
Customer Service in Banks: Time to Raise the Bar! - Shri S. S. Mundra, Deputy Governor – May 30, 2017 – at the Annual Conference of Principal Code Compliance Officers organized by the Banking Codes and Standards Board of India in Mumbai 254 kb
Jul 29, 2016
Targeted Attacks: Protection of Critical Infrastructure of the Country & Capacity Building - Shri R. Gandhi, Deputy Governor - 29th July 2016 - in Hotel Hyatt, Bhikaji Cama Place, New Delhi 80 kb
May 23, 2016
Customer Service in Banks: Caveat Venditor - Shri S. S. Mundra, Deputy Governor - May 23, 2016 - at the Conference of the PCCOs organized by BCSBI, Mumbai 115 kb
Sep 09, 2015
Financial Consumer (Depositor) Protection – Reflections on Some Lingering Questions - Shri R. Gandhi, Deputy Governor - September 8, 2015 - M.R. Pai Memorial Lecture, Mumbai 163 kb
Mar 03, 2015
Recent Policy initiatives in Credit Information Sharing - Keynote Address delivered by Shri R. Gandhi, Deputy Governor on March 3, 2015 at Seventh Annual CIBIL TransUnion Credit Information Conference, Hotel Trident, Mumbai 302 kb
Sep 17, 2014
Protecting Customers - Safeguarding Stability - Speech by Dr. Deepali Pant Joshi, Executive Director, RBI, delivered at the Tenth M.R.Pai Memorial Awards held at Indian Merchants’ Chamber, Mumbai on September 16, 2014 210 kb
May 20, 2014
Banks Must build a Structure to provide Superior and Efficient Customer Service - Inaugural Address by Smt. Dr. Deepali Pant Joshi, Executive Director, RBI at the Conference of Principal Code Compliance Officers of banks, convened by the Banking Codes & Standards Board of India (BCSBI) at Mumbai on May 20, 2014 1373 kb
Oct 22, 2013
Financial Education and Customer Protection - Presentation by Dr (Smt) Deepali Pant Joshi, Executive Director, Reserve Bank of India at RBI’s Mission Visit to Banque de France in October, 2013 3665 kb
Oct 07, 2013
What, Why and How of Retail (Mass) Banking: Issues and Challenges - Inaugural address by Dr. K. C. Chakrabarty, Deputy Governor, Reserve Bank of India at the Bank CEOs Roundtable organised by CAFRAL in Udaipur on October 2, 2013 125 kb
Oct 03, 2013
Speech delivered by Shri G Gopalakrishna, Executive Director, Reserve Bank of India at “Axis Champions Awards” on October 1, 2013 at Mumbai - 61 kb
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