Analysis of the performance under the Citizen’s Charter during the month of September 2025 has been carried out and the summary thereof is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 3,124 | | B | Applications received during the month | 23,548 | | C | Referred back to applicants for additional information | 346 | | D | Total (A+B-C) | 26,326 | | E | Applications processed during the month – Within timeline – Beyond timeline | 23,567 23,477 (99.6%) 90 (0.4%) | | F | Applications pending at the end of the month – Within timeline – Beyond timeline | 2,759 2,749 (99.6%) 10* (0.4%) | | * Awaiting inputs from external agencies | | Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 9,561 | 9,559 | - | 2 | - | | Currency Management | 11,814 | 10,604 | 6 | 1,204 | - | | Debt Management | 1,093 | 1,082 | - | 11 | - | | Financial Markets | 9 | 6 | - | 3 | - | | Foreign Exchange Management | 1,966 | 1,134 | 34 | 788 | 10 | | Payment and Settlement Systems | 49 | 22 | - | 27 | - | | Regulation and Supervision | 1,834 | 1,070 | 50 | 714 | - | | Total | 26,326 | 23,477 | 90 | 2,749 | 10 | (Puneet Pancholy) Chief General Manager Press Release: 2025-2026/1227 |
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