We have taken several initiatives to improve customer service with regard to banknotes.
Some of them are:
- Giving incentive to banks for adjudication of cut notes and mopping
up of soiled notes
- Transferring currency exchange facility to bank branches
- Permitting banks to engage the services of Business Correspondents
and Cash-In-Transit companies for distribution of notes and coins and ensure last
mile connectivity
- Withdrawal of old series of banknotes (issued before 2005) keeping
in view the standard international practice
- Creating ‘Paisa bolta hai’ – an educative micro-site, which includes
a film for public awareness about banknotes