The pre-bid meeting for the captioned work was held at 15:00 on July 31, 2025, over WebEx, as per the Notice Inviting Tender published on RBI website and MSTC Portal.
2. The queries raised and the clarifications issued are as under:
| S. No | Queries / Statements from the firm | Reference
(relevant page(s) in Tender Document) | Answers / Clarifications from the Bank's side, if any. |
| 1) | Request for clarification if there is requirement for any team members to be deployed on-site at RBI premises, or is a remote model with periodic meetings is acceptable. | a) Social Media Monitoring and Analysis, Point 9, Page 10 | Remote model is acceptable. |
| 2) | Request to specify the 15 vernacular languages (apart from Hindi and English) that the service provider is expected to support for sentiment analysis and translation. | b) Features of interface/ dashboard/ database to monitor social media and analysis Service for select users (Minimum 200 users): Point 6
Page 11 | This is indicative, not exhaustive. |
| 3) | Request to clarify whether the RBI has a predefined influencer list, or if the agency is expected to develop influencer profiling from scratch? | b) Features of interface/ dashboard/ database to monitor social media and analysis Service for select users (Minimum 200 users): Point 6
Page 11 | The influencer profiling, frequent posters will be suggested by RBI. The agency may also suggest the same based on their analysis. |
| 4) | Request to clarify the expected frequency for these training sessions | C. General Requirements
Point 1
Page 12 | The frequency for the training sessions will be on need basis. |
| 5) | Request to clarify whether content creation and management of RBI’s social media pages is part of the scope of work. | General | No |
| 6) | Request to clarify whether the estimated cost include applicable taxes and license fees? | A.7 Total estimated cost
Page 3 | The cost is exclusive of taxes. |
| 7) | Request to clarify whether the milestone-based payments be considered instead of monthly billing? | I.1.i
Page 18 | No |
| 8) | Request to clarify whether there is a preferred format or template for presenting the detailed analysis of the posts made by RBI in social media handles in terms of reach, engagements, sentiments generated amongst viewers and the impact on the public? | E.a.10
Page 10 | Bidder can suggest samples. RBI can suggest changes/modification for the same. |
| 9) | Request to clarify whether a consulting firm can bid with an OEM partner as a subcontractor? | Eligibility Criteria
Page 12 | Only single bidder will be accepted. |
| 10) | Request to clarify whether RBI provide integration endpoints or documentation for API connectivity? | Technical Requirements
Page 17 | Service provider has to provide the same. |
| 11) | Request to confirm if platforms like Twitter, Facebook, Instagram, LinkedIn, YouTube, and regional media are to be monitored. | Scope of Work
Page 16 | Yes |
| 12) | Request to clarify whether international media and vernacular language content both be covered? | Scope of Work
Page 16 | Yes |
| 13) | Request to clarify whether RBI share an indicative volume of mentions expected monthly across platforms? | General | Full coverage of mentions relevant to RBI will be required. |
| 14) | Request to clarify the level of access the users require. (e.g., view, analytics, reports) | Technical Requirements
Page 17 | Will be specified on need basis. |
| 15) | Request to clarify if role-based access controls expected within the user dashboard? | Technical Requirements
Page 17 | Will be specified on need basis. |
| 16) | Request to clarify whether vernacular sentiment analysis expected? Are there benchmarks for acceptable accuracy? | Scope of Work
Page 16 | Accurate vernacular sentiment analysis is required. |
| 17) | Request to clarify, what is the expected alert frequency (real-time, hourly, daily)? | Alerts
Page 16 | Preferably in every 30 minutes. |
| 18) | Request to clarify whether this include raw data or only formatted reports? Any preferred storage format? | Archiving
Page 17 | Both. Storage format will be specified on need basis. |
| 19) | Request to clarify the contract period. Are extensions possible based on performance? | Introduction
Page 7 | 3 years, subject to yearly review. |
| 20) | Request to clarify whether physical submission also required or is e-submission sufficient? | Submission Instructions
Page 9 | Physical submission is also required. |
| 21) | Request to clarify whether demo videos or sandbox credentials be submitted as part of the technical proposal? | Technical Evaluation
Page 14-15 | Yes |
| 22) | Request to clarify whether RBI provide historical social data to be imported and analysed? | Historical Monitoring
Page 17 | No |
| 23) | Request for providing a comprehensive list of all social media platforms beyond those mentioned in Annex II that need to be monitored. Are there any specific regional or emerging platforms of interest? | E.a.6
Page 9 | Annex II suffices for social media. But any breaking news on social media or newspaper will have to be covered. |
| 24) | Request to clarify the expected volume of social media mentions/posts to be processed monthly across all platforms? | E.b.8
Page 11 | Full coverage of mentions relevant to RBI will be required. |
| 25) | Request to clarify whether there is specific geographical regions (beyond India) that require priority coverage for international publications? (Media Monitoring aspect in the RFP) | Section 2, Point 5
Page 30 | US and Europe, emerging markets – depending on what is in focus. |
| 26) | Request to clarify for 200 users, what would be the role for these users? How many superadmins, agents, and more | E.b.1
Page 10 | Will be specified on need basis. |
| 27) | Request to clarify for the 5-year archival requirement, what is the expected data retrieval time for archived content and the relevance of this? This is because there are limitations of various platform with respect to the historic data. | E.a.14
Page 10 | 5-year archival requirement for tracking/analysing any trend or opinion/news item on need basis will be required. |
| 28) | Request to clarify the limit on the number of ad-hoc reports that can be mentioned/agreed upon? If these reports are manually created | E.b.1
Page 10 | The report will be required on need basis. |
| 29) | Request to share the list of blogs/forums that you RBI would want to track? | E.b.13
Page 11 | The tracking of sources that post on social media including Rediff/Pinterest etc. is required. |
i) This document (minutes of the Pre-Bid Meeting) shall form a part of the tender.
ii) Rest of the terms and conditions and specifications of the bid document shall continue to remain the same.
iii) The above amendments/ clarifications are issued for the information of all the intending bidders.