Minutes of the Pre-Bid Meeting This notice is being published for information only and is not an open invitation to quote in this limited tender. Participation in this tender is by invitation only and is limited to the selected Procuring Entity’s enlisted contractors. Please refer to RBI website https://www.rbi.org.in/Scripts/BS_ViewTendersIDDetails.aspx?TId=3643 for the list of empanelled survey agencies for household surveys for the period from April 2025 to March 2028. Unsolicited offers are liable to be ignored. However, contractors who desire to participate in such tenders in future may apply for enlistment with RBI as per procedure. SCHEDULE OF TENDER | E-Tender Number | RBI/CEPD-Central Office Departments/Others/1/26-27/ET/81[Customer Feedback Survey] | | Mode of tender | Only through e-Procurement system https://www.mstcecommerce.com/eproc/
The agencies, who intend to bid, are required to submit their offer electronically through this e-tendering portal. No physical bid would be accepted | | Date of uploading financial bid document on MSTC website | May 13, 2026 | | E-tender view date at MSTC website | May 13, 2026 | | Date and time of Pre-bid meeting (Online through Webex) | May 16, 2026 at 11:00 hrs | | Date of starting of submission of financial bid | May 19, 2026 | | Last date for submitting financial bid | May 21, 2026 at 12:00 hrs | | Estimated cost of the survey | ₹1.73 crore | | Earnest Money Deposit (EMD) | i. The bidders can submit the EMD of ₹3,46,000 (Rupees three lakh forty six thousand only) for the captioned tender either through Bank Guarantee (as per Annex C) or through NEFT [in the beneficiary name of Reserve Bank of India in the A/c No. 41869229992 & IFSC code – RBIS0COD001 (the 5th, 9th and 10th character is numerical zero, 7th character is alphabet O)] before the opening of the bids.
ii. The BG should be in favour of: The Chief General Manager, Consumer Education and Protection Department, Reserve Bank of India, Central Office, First Floor, Amar Building, Fort, Mumbai – 400001
iii. The bidders will have to upload scanned copy of EMD through bank guarantee/ NEFT in MSTC e-Procurement Portal for RBI (https://www.mstcecommerce.com/eprochome/rbi/) along with other supportive documents.
iv. The original copy of the bank guarantee or proof of NEFT should reach at the address of the communication before opening of the bids. A tender which is not accompanied by such EMD will not be considered for further processing.
v. No interest shall be paid on EMD. EMD will be refunded /returned by the Bank to the unsuccessful bidders after the completion of the financial bidding procedure. | | Transaction Fee | As applicable by MSTC. | | Date, time and venue of opening of e-tender | May 21, 2026 at 15:00 hrs
Consumer Education and Protection Department
Reserve Bank of India
Conference Room, Ist Floor,
Amar Building, Fort
Mumbai – 400001 | Chief General Manager
Consumer Education and Protection Department (CEPD) | |