| Sr. No. | Page No | Query | Clarification by the Bank |
| 1 | 118 | Equipment shall be capable of operation under tropical climatic conditions temperature up to 40 C | Tender conditions shall remain unaltered. |
| 2 | 120 | System should have in-built Conference Bridge (75 Ch i.e. 25 x 3 nos. of conference). It should support Multi-level IVR, ACD, Voicemail, Unified messaging, 10 Seat Contact Centre, 200 Channel bridge in a single conference should be inbuilt in proposed system & implemented in future as and when required. | Minimum 5 Seat Contact Centre may be considered. Other terms and conditions of the Tender shall remain unaltered. |
| 3 | 122 | The tenderer shall undertake to provide complete software maintenance support including debugging facilities, software upgrades and improved versions. All the basic system, software, hardware & license should be from the same OEM and back-to-back AMC support shall be provided with respective authorized partner of OEM. | Please refer Annexure N and Annexure O of Part I of the tender. |
| 4 | 130 | Simultaneous access to the Voice Mail should support minimum 38 ports | Simultaneous access to the Voice Mail should be minimum 30 ports. Other terms and conditions of the Tender shall remain unaltered. |
| 5 | 132 | Each Universal slot media gateway should have multiple slots & should be equipped with a minimum of above 288 extensions. | Technical specifications of the Tender shall remain unaltered. |
| 6 | 134 | System should have Analog CO Trunk Card with minimum form factor of 04 ports and above | System should have Analog CO Trunk with form factor of 04 ports and above. “PRI Trunk card” may be read as “PRI Trunk or PRI media gateway”. Other terms and conditions of the Tender shall remain unaltered. |
| 7 | 139 | Free upgrades shall be available without any extra cost during Warranty period. | Tender conditions shall remain unaltered. |
| 8 | 141 | Leased lines: complete or fractional E1 / PRI ISDN Simultaneous ring at Extension & Mobile Phone. The Mobile Phone user can then divert the call & establish a basic call handling facility. | Typographical error.
“Leased lines: complete or fractional E1 / PRI ISDN Simultaneous ring at Extension & Mobile Phone. The Mobile Phone user can then divert the call & establish a basic call handling facility may be considered.” |
| 9 | 145 | Able to display 24 x 3 =72 keys by adding expansion module | Able to display up to three virtual/real pages i.e. 20 x 3 = 60 keys by adding expansion module. i.e minimum 20 hard keys. Other terms and conditions of the Tender shall remain unaltered. |
| 10 | 145 | minimum one USB A ports or one UPS C port | Accepted. Other terms and conditions of the Tender shall remain unaltered. |
| 11 | 150 | Display:
Min 3-inch color/monochrome LCD
NEED TO BE ADDED
Speaker:
Two-way Speaker Phone (Full duplex). | a. Contextual Keys: 1 x 5
b. Programmable Keys: Up to 20 soft Keys or better
c. Regulatory Standards SAFETY
as per DOT/TEC certification. Other terms and conditions of the Tender shall remain unaltered.
d. Speaker
Two-way Speaker Phone (Full duplex). Other terms and conditions of the Tender shall remain unaltered. |
| 12 | 153 | Vendor shall provide spares and service support for 5 years and 5 years from OEM. | Tender conditions shall remain unaltered. |
| 13 | 119 | The Tender specification asks for 100% non-blocking but resources requested for minimum 1000 simultaneous TDM calls. This is blocking in nature considering Analog & Digital users are 1776 nos excluding Operator Consoles. Considering this user count, request to kindly amend the clause “The System should be 100% non-blocking; the system should be equipped to have resources for minimum 1776 simultaneous TDM calls" | Tender conditions shall remain unaltered. |
| 14 | 124 | Kindly confirm whether Switch is under Bank's Scope or Bidder has to consider. | POE switch for IP phones shall be provided by the bidder. Other terms and conditions of the Tender shall remain unaltered. |
| 15 | 126 | As mentioned in the same clause Industry standards servers from reputed manufacturers like Dell/IBM/HP or equivalent (Assembled Servers are not accepted), please note life of Server is maximum 3-5 years and then they are declared End of Sale/Support by the respective OEMs. Kindly consider AMC accordingly. | Tender conditions shall remain unaltered. |
| 16 | 126 | Please note every OEM has a different parameter based on their OS integration & optimization and accordingly they consider or suggest the hardware required for the configuration. We request you to kindly amend the clause "Bidder to consider Server with Hard disk: SATA SSD with min. 2TB or above Operating system: Linux and should note while factoring Server, it must be noted Single Server should be able to take the load of minimum 3000 TDM Users irrespective of the Server sizing." | Tender conditions shall remain unaltered. |
| 17 | 133 | Please specify the Open Standard Protocol as the term does not provide clarity and bidders may take advantage & quote Gateways registered to a SIP server just like OEMs Sangoma, Aestrix etc. The Gateway cabinet has be be a integral part of the System just like a Normal PBX which is managed by the Core Server. | Tender conditions shall remain unaltered. |
| 18 | 143&145 | We understand there seems to be a typo error with the screen size, at clause 7.4 L.1 & clause M it mentions 3.5 Inch, but at Clause M it again mentions 2.8 inch screen. Being an Operator handling large volume of calls, we understand the display size will be 3.5 inch assisting the operator with more content displayed on the screen which may not be possible in small 2.8 inch screen. | Tender conditions shall remain unaltered. |
| 19 | 151 | Kindly confirm backup as at one place it mentions 30 minute and in the same clause it also mentions two hours. Request to kindly share the correct details.
Please note many OEM systems are designed for direct AC input, so FCBC will not be required. Kindly confirm whether to quote or not. | It is clarified that FCBC charger may not be required. UPS Supply may be provided by the Bank. Other terms and conditions of the Tender shall remain unaltered. |
| 20 | 229 | Kindly confirm whether the rates are to mentioned or percentage and also, we understand AMC is only for the Active component. | Rates are to be quoted in ₹ (INR) in each items including AMC charges. Other terms and conditions of the Tender shall remain unaltered. |
| 21 | 106 | Please note this is a restrictive clause to Enterprise OEMs who ensure the customers get a secured system prohibiting infiltration free lancers and unauthorised vendors. This clause is proprietary in nature restricting competition due to indirect price spike advantage to OEM who propose Systems which are Open ended. Open ended system OEMs suggest such clauses to make the tender proprietary in nature. Request to kindly revise the clause. | Tender conditions shall remain unaltered. |
| 22 | 125 | All Server OEM provide limited warranty or limited after warranty support for Servers. RBI to consider AMC of the Servers in line with the Server OEM or RBI to suggest Server OEM providing 09 years AMC support for Servers. | Tender conditions shall remain unaltered. |
| 23 | 116 | Please consider media gateway type communication system. | Read 7.1 (ii) as
“The bank intends to replace the existing TDM based EPABX in its Office building with a Server based IP ready-PBX System supporting both Pure IP environment and Hybrid environment to support Analog/ PRI/ IP/ SIP/Digital. The system should be based on Server Architecture with redundancy of Server & universal slot based / media gateway type communication system.”
Other terms and conditions of the Tender shall remain unaltered. |
| 24 | 129 | Please amend Sr. No. 17 as per requirement. | Please read Sr. No. 17 as:
“The communication system shall have Universal Slot /media Gateway allowing multiple port interfaces such as analog extension lines, digital extension, IP Extension, C.O. Line, PRI and VoIP in the same/different gateway. VoIP and Voice mail server should not consume any universal slot/media gateway.”
Other terms and conditions of the Tender shall remain unaltered. |
| 25 | 131 | Please amend Sr. No. 41 as per requirement. | Please read Sr. No. 41 as:
“System shall have Fully Universal Slots / media gateway architecture, where any extension can be provided as per requirement i.e. Analog, Digital Extension, PRI trunk. The extension should be hot-swappable and seamlessly expandable without replacement of the core system.” Other terms and conditions of the Tender shall remain unaltered. |
| 26 | 125 | All Server OEM provide limited warranty or limited after warranty support for Servers. RBI to consider AMC of the Servers in line with the Server OEM or RBI to suggest Server OEM providing 09 years AMC support for Servers. | Tender conditions shall remain unaltered. |
b) Rest of the terms and conditions & specifications of the tender document shall continue to remain the same.
c) Submission of bid by the firm shall be construed to be in conformity to the bid document and minutes of the pre-bid meeting.