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Date : Oct 12, 2023
Survey on Computer Software and Information Technology Enabled Services Exports: 2022-23

Today, the Reserve Bank released the data1 related to the 2022-23 round of its annual survey on computer software and information technology enabled services (ITES) exports. The survey2 collects details on India’s exports of software services {computer services and ITES/business process outsourcing (BPO) services} as per type of activity, on-site/off-site nature of services, country of destination and modes of supply.

For 2022-23 round of the survey, 7,140 software export companies were contacted, of which 2,191 companies, including most of the large companies, responded. The participating companies together accounted for 89 per cent of total software services exports3 (Table 1).

Highlights:

  • Exports of software services by Indian companies (excluding their sales through overseas commercial presence) increased by 18.4 per cent during 2022-23 to US$ 185.5 billion (Table 2).

  • Computer services accounted for over two-thirds of total software services exports during the year; BPO services remained the main component of ITES exports (Tables 2 and 3).

  • Private limited companies accounted for 56.1 per cent of the total exports of software services during the year though they recorded lower growth of 10.9 per cent when compared with 31.8 per cent rise in software exports by public limited companies (Table 4).

  • Exports to all major regions improved during the year; the United States of America (USA) was the destination of nearly 55 per cent of India’s software exports followed by Europe (31 per cent), where the United Kingdom (UK) had a large share (Table 5).

  • The US dollar was the dominant invoicing currency for India’s software exports, followed by the Euro, the Rupee and the Pound Sterling (Table 6).

  • The share of off-site mode in total software exports rose to 90.1 per cent during 2022-23 from 88.8 per cent in the previous year and 84.3 per cent five years ago (Table 7).

  • In terms of modes of supplying software services, the share of cross-border supply increased to 83.3 per cent (80.9 per cent in the previous year) at the cost of presence of natural persons and commercial presence modes of delivery (Table 8).

  • Total exports of software services, including services delivered by foreign affiliates of Indian companies, increased by 16.7 per cent during 2022-23 to US$ 200.6 billion; local software business by such affiliates amounted to US$ 15.1 billion during the year, with the USA and the UK remaining the major destinations (Tables 9 and 10).

Ajit Prasad           
Director (Communications)

Press Release: 2023-2024/1092


   
Table 1: Survey Response and Final Estimates for 2022-23 – A Snapshot
Item Reported Final Estimates
₹ crore US$ billion ₹ crore US$ billion
1 2 3 4 5
1. No. of companies 2,191 2,191 7,140 7,140
2. Total Exports of Software Services 13,27,557 165.2 14,90,900 185.5
      2.1 IT services 8,71,983 108.5 9,62,229 119.8
      2.2 Software Product Development 35,345 4.4 41,327 5.1
      2.3 BPO Services 3,53,596 44.0 4,11,528 51.2
      2.4 Engineering Services 66,633 8.3 75,816 9.4
3. Total Exports of Software Services including commercial presence 14,47,894 180.2 16,12,083 200.6
      3.1 Mode 1 (cross-border supply) 11,94,505 148.6 13,42,333 167.0
      3.2 Mode 2 (consumption abroad) 1,389 0.2 1,560 0.2
      3.3 Mode 3 (commercial presence) 1,21,183 15.1 1,21,183 15.1
      3.4 Mode 4 (presence of natural person) 1,30,817 16.3 1,47,007 18.3
Notes:
1. The sum of components may differ from total due to rounding off.
2. The amount in US $ terms is arrived at by using annual average rupee/ dollar exchange rate.
3. These are also applicable for the remaining tables.

Table 2: Software Services Exports from India
Activity 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
A. Computer Services 7,90,992 106.2 67.8 10,03,556 124.9 67.3
  of which:
         i) IT services 7,57,352 101.7 64.9 9,62,229 119.8 64.5
         ii) Software Product Development 33,640 4.5 2.9 41,327 5.1 2.8
B. IT Enabled Services 3,76,412 50.5 32.2 4,87,344 60.6 32.7
  of which:
         i) BPO Services 3,14,851 42.3 27.0 4,11,528 51.2 27.6
         ii) Engineering Services 61,561 8.2 5.2 75,816 9.4 5.1
Total Export of Software Services (A+B) 11,67,404 156.7 100.0 14,90,900 185.5 100.0

Table 3: Industry-wise Distribution of ITES/BPO Services Exports
Activity 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
A. BPO Services 3,14,851 42.3 83.6 4,11,528 51.2 84.4
  (i) Business consulting services including public relations services 36,110 4.8 9.5 20,773 2.6 4.3
  (ii) Finance and accounting auditing bookkeeping and tax consulting services 47,094 6.3 12.5 55,637 6.9 11.4
  (iii) HR administration 2,229 0.3 0.6 3,049 0.4 0.6
  (iv) Supply chain and other management services/ logistics 888 0.1 0.2 5,612 0.7 1.1
  (v) Medical transcription and document management 5,063 0.7 1.4 5,969 0.7 1.2
  (vi) Content development and management and publishing 2,363 0.3 0.6 2,936 0.4 0.6
  (v) Other BPO services 2,21,104 29.8 58.8 3,17,552 39.5 65.2
B. Engineering Services 61,561 8.2 16.4 75,816 9.4 15.6
  (i) Embedded solutions 10,284 1.4 2.8 11,712 1.5 2.4
  (ii) Product design engineering (mechanical electronics excluding software) 5,356 0.7 1.4 14,482 1.8 3.0
  (iii) Industrial automation and enterprise asset management 7,895 1.1 2.1 1,856 0.2 0.4
  (iv) Other engineering services 38,026 5.0 10.1 47,766 5.9 9.8
Total (A+B) 3,76,412 50.5 100.0 4,87,344 60.6 100.0

Table 4: Organisation-wise Distribution of Software Services Exports
Types of Organisations 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
Private Limited Company 6,99,890 93.9 59.9 8,36,413 104.1 56.1
Public Limited Company 4,35,333 58.4 37.3 6,18,497 77.0 41.5
Others# 32,181 4.4 2.8 35,990 4.4 2.4
Total 11,67,404 156.7 100.0 14,90,900 185.5 100.0
# Others include mostly LLPs/proprietor firms.

Table 5: Software Services Exports – Major Destination
Region 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
United States of America 6,30,166 84.6 54.0 8,15,034 101.4 54.7
Canada 17,393 2.3 1.5 20,066 2.5 1.3
Europe 3,61,779 48.6 31.0 4,58,545 57.1 30.8
   of which,
      United Kingdom 1,73,593 23.3 14.9 2,12,801 26.5 14.3
Asia 75,881 10.2 6.5 97,037 12.0 6.5
   of which,
      East Asia 67,009 9.0 5.7 82,155 10.2 5.5
      West Asia 8,289 1.1 0.7 12,373 1.5 0.8
      South Asia 583 0.1 0.1 2,509 0.3 0.2
Australia & New Zealand 34,088 4.6 2.9 38,212 4.8 2.6
Other countries 48,097 6.4 4.1 62,006 7.7 4.1
Total 11,67,404 156.7 100.0 14,90,900 185.5 100.0

Table 6: Software Services Exports - Currency Composition of Invoice
Currency 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
USD 8,23,371 110.5 70.5 10,79,499 134.3 72.4
EUR 1,16,729 15.7 10.0 1,33,681 16.6 9.0
INR 79,558 10.7 6.8 1,05,462 13.1 7.1
GBP 74,165 10.0 6.4 87,685 10.9 5.9
AUD 28,493 3.8 2.4 31,063 3.9 2.1
Other Currencies 45,088 6.0 3.9 53,510 6.7 3.5
Total 11,67,404 156.7 100.0 14,90,900 185.5 100.0

Table 7: Software Services Exports – Type of Services
Type of Services 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
On-site services 1,30,601 17.5 11.2 1,47,007 18.3 9.9
Off-site services 10,36,803 139.2 88.8 13,43,893 167.2 90.1
Total 11,67,404 156.7 100.0 14,90,900 185.5 100.0

Table 8: Mode-wise Exports of Software Services
Type of Mode 2021-22 2022-23
₹ crore US$ billion Share (%) ₹ crore US$ billion Share (%)
1 2 3 4 5 6 7
Mode 1 (cross-border supply) 10,35,724 139.1 80.9 13,42,333 167.0 83.3
Mode 2 (consumption abroad) 1,080 0.1 0.1 1,560 0.2 0.1
Mode 3 (commercial presence) 1,13,330 15.2 8.8 1,21,183 15.1 7.5
Mode 4 (presence of natural person) 1,30,601 17.5 10.2 1,47,007 18.3 9.1
Total 12,80,735 171.9 100.0 16,12,083 200.6 100.0

Table 9: Software Business by Foreign Affiliates of Indian Companies during 2022-23 ─ Activity Distribution
(Amount in ₹ crore)
Activity Locally* To India Other Countries
1 2 3 4
IT services 28,578 4,023 2,573
Software product development 287 56 135
BPO services 7,829 924 2,172
Engineering services 4,149 12 520
Other services 80,340 59,144 11,868
Total (₹ crore) 1,21,183 64,159 17,268
Total (US$ billion) 15.1 8.0 2.1
*Software business by foreign affiliates of Indian companies “locally” indicates Mode-3 (commercial presence).

Table 10: Software Business by Foreign Affiliates of Indian Companies during 2022-23 ─ Country Distribution
(Amount in ₹ crore)
Country Share in Total Software business by foreign affiliates (%) Software business by foreign affiliates
Locally To India Other Countries
1 2 3 4 5
United State of America 40.2 50,947 27,942 2,512
United Kingdom 23.3 15,226 29,969 1,945
Germany 6.6 10,776 362 2,256
Canada 6.4 12,035 101 762
Singapore 4.2 6,106 601 1,826
Netherlands 4.9 7,970 188 1,768
Other Countries 14.4 18,123 4,996 6,199
Total (₹ crore) 100.0 1,21,183 64,159 17,268
Total (US$ billion) - 15.1 8.0 2.1

1 The previous data release in the series, covering 2021-22 survey round, was published on September 08, 2022 on the RBI website.

2 The survey schedule is given in the Annex.

3 Exports of relatively small non-responding companies have been estimated as per the methodology published in the article titled ‘Survey on Computer Software and Information Technology Enabled Services Exports, 2016-17’ on March 2018 issue of the Reserve Bank of India Bulletin.


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