|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sr.
|
Name of the Bank
|
Total No. of
|
No. of
|
Complaints
|
|
|
Category-wise break up of
complaints
|
|
|
|
No.
|
|
|
complaints
|
branches
|
per branch
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
Deposit
|
Remittance/
|
Loans /Advances
|
Credit
|
Activities
|
Harassment
|
General/
|
| |
|
|
received
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
Accounts
|
collection
|
General
|
Housing
|
Cards
|
of Direct
|
in recovery
|
others
|
| |
|
|
during the
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
related
|
facilities
|
|
Loan
|
related
|
Selling
|
of loan
|
|
| |
|
|
period
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
Agents
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1
|
2
|
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
Nationalised Banks
|
|
|
|
|
|
|
|
|
|
|
|
|
1.
|
Allahabad Bank
|
|
229
|
1,918
|
0.12
|
61
|
57
|
37
|
2
|
1
|
–
|
6
|
65
|
|
2.
|
Andhra Bank
|
|
104
|
1,101
|
0.09
|
16
|
12
|
25
|
4
|
1
|
–
|
3
|
43
|
|
3.
|
Bank of Baroda
|
|
491
|
2,683
|
0.18
|
84
|
52
|
86
|
9
|
8
|
1
|
44
|
207
|
|
4.
|
Bank of Maharashtra
|
147
|
1,276
|
0.12
|
19
|
17
|
29
|
10
|
–
|
–
|
20
|
52
|
|
5.
|
Bank of India
|
|
483
|
2,545
|
0.19
|
91
|
76
|
99
|
6
|
11
|
–
|
21
|
179
|
|
6.
|
Canara Bank
|
|
422
|
2,513
|
0.17
|
72
|
47
|
102
|
8
|
8
|
–
|
14
|
171
|
|
7.
|
Central Bank of India
|
557
|
3,127
|
0.18
|
120
|
61
|
106
|
13
|
4
|
–
|
28
|
225
|
|
8.
|
Corporation Bank
|
132
|
768
|
0.17
|
23
|
20
|
25
|
3
|
5
|
–
|
3
|
53
|
|
9.
|
Dena Bank
|
|
203
|
1,044
|
0.19
|
37
|
35
|
40
|
4
|
1
|
–
|
6
|
80
|
|
10.
|
Indian Bank
|
|
269
|
1,368
|
0.20
|
49
|
19
|
54
|
10
|
–
|
–
|
15
|
122
|
|
11.
|
Indian Overseas
|
Bank
|
275
|
1,509
|
0.18
|
50
|
29
|
52
|
5
|
–
|
–
|
9
|
130
|
|
12.
|
Oriental Bank of Commerce
|
302
|
1,138
|
0.27
|
49
|
34
|
77
|
3
|
1
|
–
|
13
|
125
|
|
13.
|
Punjab National Bank
|
820
|
3,987
|
0.21
|
161
|
89
|
156
|
10
|
11
|
–
|
46
|
347
|
|
14.
|
Punjab and Sind
|
Bank
|
212
|
758
|
0.28
|
40
|
15
|
40
|
3
|
–
|
–
|
6
|
108
|
|
15.
|
Syndicate Bank
|
|
260
|
1,800
|
0.14
|
66
|
42
|
59
|
5
|
–
|
–
|
2
|
86
|
|
16.
|
UCO Bank
|
|
216
|
1,727
|
0.13
|
42
|
26
|
44
|
1
|
–
|
–
|
8
|
95
|
|
17.
|
Union Bank of India
|
322
|
2,033
|
0.16
|
73
|
66
|
68
|
3
|
–
|
–
|
10
|
102
|
|
18.
|
United Bank of India
|
104
|
1,305
|
0.08
|
15
|
10
|
15
|
1
|
7
|
–
|
3
|
53
|
|
19.
|
Vijaya Bank
|
|
127
|
894
|
0.14
|
17
|
17
|
28
|
2
|
4
|
–
|
5
|
54
|
| |
State Bank Group
|
|
|
|
|
|
|
|
|
|
|
|
|
20.
|
State Bank of India
|
2,494
|
9,012
|
0.28
|
536
|
393
|
458
|
32
|
172
|
1
|
130
|
772
|
|
21.
|
State Bank of Bikaner and Jaipur
|
171
|
811
|
0.21
|
43
|
10
|
41
|
3
|
1
|
–
|
6
|
67
|
|
22.
|
State Bank of Hyderabad
|
117
|
904
|
0.13
|
27
|
23
|
25
|
1
|
1
|
–
|
–
|
40
|
|
23.
|
State Bank of Indore
|
74
|
438
|
0.17
|
13
|
19
|
19
|
1
|
–
|
–
|
6
|
16
|
|
24.
|
State Bank of Mysore
|
95
|
623
|
0.15
|
20
|
26
|
26
|
2
|
1
|
–
|
2
|
18
|
|
25.
|
State Bank of Patiala
|
184
|
743
|
0.25
|
21
|
31
|
39
|
5
|
2
|
–
|
4
|
82
|
|
26.
|
State Bank of Saurashtra
|
119
|
418
|
0.28
|
28
|
16
|
19
|
–
|
–
|
1
|
3
|
52
|
|
27.
|
State Bank of Travancore
|
77
|
667
|
0.12
|
28
|
13
|
10
|
–
|
–
|
–
|
–
|
26
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
Sr.
|
Name of the Bank
|
Total No. of
|
No. of
|
Complaints
|
|
|
Category-wise break up of
complaints
|
|
|
|
No.
|
|
complaints
|
branches
|
per branch
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
Deposit
|
Remittance/
|
Loans /Advances
|
Credit
|
Activities
|
Harassment
|
General/
|
| |
|
received
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
Accounts
|
collection
|
General
|
Housing
|
Cards
|
of Direct
|
in recovery
|
others
|
| |
|
during the
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
related
|
facilities
|
|
Loan
|
related
|
Selling
|
of loan
|
|
| |
|
period
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
Agents
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |
Old Private Sector Banks
|
|
|
|
|
|
|
|
|
|
|
|
|
1.
|
Bank of Rajasthan Ltd.
|
61
|
361
|
0.17
|
18
|
12
|
8
|
–
|
–
|
–
|
2
|
21
|
|
2.
|
Bharat Overseas Bank Ltd.
|
7
|
89
|
0.08
|
1
|
–
|
2
|
–
|
–
|
–
|
–
|
4
|
|
3.
|
Catholic Syrian Bank Ltd
|
18
|
300
|
0.06
|
3
|
1
|
5
|
–
|
–
|
–
|
–
|
9
|
|
4.
|
City Union Bank Ltd.
|
32
|
136
|
0.24
|
–
|
–
|
3
|
–
|
–
|
–
|
–
|
29
|
|
5.
|
Dhanlaxmi Bank Ltd.
|
10
|
169
|
0.06
|
1
|
–
|
4
|
–
|
–
|
–
|
–
|
5
|
|
6..
|
Federal Bank Ltd.
|
62
|
447
|
0.14
|
7
|
7
|
14
|
3
|
–
|
–
|
–
|
31
|
|
7.
|
Ganesh Bank of Kurundwad Ltd.
|
3
|
31
|
0.10
|
–
|
–
|
–
|
–
|
–
|
–
|
–
|
3
|
|
8.
|
ING Vysya Bank Ltd.
|
86
|
361
|
0.24
|
22
|
3
|
17
|
8
|
–
|
–
|
2
|
34
|
|
9.
|
Jammu and Kashmir Bank Ltd.
|
44
|
420
|
0.10
|
8
|
5
|
6
|
3
|
1
|
–
|
2
|
19
|
|
10.
|
Karnataka Bank Ltd.
|
43
|
377
|
0.11
|
8
|
6
|
10
|
–
|
–
|
–
|
–
|
19
|
|
11.
|
Karur Vysya Bank Ltd.
|
36
|
229
|
0.16
|
2
|
2
|
12
|
–
|
–
|
–
|
–
|
20
|
|
12.
|
Laxmi Vilas Bank Ltd.
|
16
|
224
|
0.07
|
–
|
2
|
2
|
–
|
–
|
–
|
–
|
12
|
|
13.
|
Lord Krishna Bank Ltd.
|
28
|
11
|
2.55
|
2
|
2
|
2
|
–
|
–
|
–
|
–
|
22
|
|
14.
|
Nainital Bank Ltd.
|
19
|
65
|
0.29
|
1
|
4
|
6
|
–
|
–
|
–
|
–
|
8
|
|
15.
|
Nedungadi Bank Ltd.
|
8
|
–
|
–
|
2
|
–
|
2
|
–
|
–
|
–
|
–
|
4
|
|
16.
|
Ratnakar Bank Ltd.
|
14
|
74
|
0.19
|
1
|
–
|
2
|
2
|
–
|
–
|
–
|
9
|
|
17.
|
Sangli Bank Ltd.
|
46
|
183
|
0.25
|
8
|
6
|
13
|
–
|
–
|
–
|
1
|
18
|
|
18.
|
South Indian Bank Ltd.
|
34
|
411
|
0.08
|
1
|
5
|
9
|
–
|
–
|
–
|
–
|
19
|
|
19.
|
Tamilnad Mercantile Bank Ltd.
|
74
|
172
|
0.43
|
18
|
11
|
25
|
1
|
–
|
–
|
1
|
18
|
|
20.
|
United Western Bank Ltd.
|
53
|
228
|
0.23
|
8
|
4
|
18
|
1
|
–
|
–
|
5
|
17
|
| |
New Private Sector Banks
|
|
|
|
|
|
|
|
|
|
|
|
|
21.
|
Bank of Punjab Ltd.
|
35
|
114
|
0.31
|
6
|
1
|
5
|
1
|
–
|
–
|
–
|
22
|
|
22.
|
Centurian Bank Ltd.
|
49
|
63
|
0.78
|
8
|
7
|
10
|
–
|
–
|
–
|
2
|
22
|
|
23.
|
Development Credit Bank Ltd.
|
38
|
66
|
0.58
|
7
|
4
|
11
|
1
|
–
|
–
|
1
|
14
|
|
24.
|
Global Trust Bank Ltd.
|
27
|
–
|
–
|
2
|
4
|
17
|
–
|
–
|
–
|
–
|
4
|
|
25.
|
HDFC Bank Ltd.
|
527
|
404
|
1.30
|
107
|
62
|
79
|
9
|
80
|
–
|
31
|
159
|
|
26.
|
ICICI Bank Ltd.
|
1,202
|
449
|
2.68
|
211
|
97
|
175
|
39
|
203
|
34
|
60
|
383
|
|
27.
|
IDBI Bank Ltd.
|
164
|
115
|
1.43
|
28
|
19
|
22
|
9
|
29
|
1
|
2
|
54
|
|
28.
|
IndusInd Bank Ltd.
|
42
|
99
|
0.42
|
6
|
3
|
11
|
1
|
–
|
–
|
–
|
21
|
|
29.
|
Kotak Mahindra Bank Ltd.
|
24
|
47
|
0.51
|
1
|
1
|
2
|
–
|
–
|
–
|
–
|
20
|
|
30.
|
UTI Bank Ltd.
|
108
|
237
|
0.46
|
22
|
19
|
10
|
3
|
9
|
1
|
3
|
41
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sr.
|
Name of the Bank
|
Total No. of
|
No. of
|
Complaints
|
|
|
Category-wise break up of
complaints
|
|
|
|
No.
|
|
|
complaints
|
branches
|
per branch
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
Deposit
|
Remittance/
|
Loans /Advances
|
Credit
|
Activities
|
Harassment
|
General/
|
| |
|
|
received
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
Accounts
|
collection
|
General
|
Housing
|
Cards
|
of Direct
|
in recovery
|
others
|
| |
|
|
during the
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
related
|
facilities
|
|
Loan
|
related
|
Selling
|
of loan
|
|
| |
|
|
period
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
Agents
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1
|
2
|
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
| |
Foreign Banks in India
|
|
|
|
|
|
|
|
|
|
|
|
|
1.
|
American Express Bank Ltd.
|
61
|
8
|
7.63
|
5
|
3
|
11
|
–
|
12
|
2
|
4
|
24
|
|
2.
|
ABN
|
Amro Bank Ltd.
|
217
|
18
|
12.06
|
36
|
4
|
33
|
3
|
68
|
2
|
5
|
66
|
|
3.
|
Bank of America NA
|
11
|
4
|
2.75
|
1
|
–
|
1
|
–
|
1
|
–
|
–
|
8
|
|
4.
|
Bank Internasional Indonesia
|
4
|
1
|
4.00
|
–
|
–
|
–
|
–
|
–
|
–
|
–
|
4
|
|
5.
|
BNP Paribas
|
1
|
10
|
0.10
|
–
|
–
|
–
|
–
|
1
|
–
|
–
|
–
|
|
6.
|
Bank of Nova Scotia
|
2
|
5
|
0.40
|
–
|
2
|
–
|
–
|
–
|
–
|
–
|
–
|
|
7.
|
Citibank N. A.
|
546
|
34
|
16.06
|
36
|
39
|
69
|
9
|
294
|
12
|
25
|
62
|
|
8.
|
HSBC Ltd.
|
189
|
39
|
4.85
|
25
|
10
|
17
|
4
|
62
|
–
|
15
|
56
|
|
9.
|
Mitsubishi Bank Ltd.
|
1
|
1
|
1.00
|
–
|
–
|
–
|
–
|
–
|
–
|
–
|
1
|
|
10.
|
Standard Chartered Bank Ltd.
|
555
|
79
|
7.03
|
46
|
21
|
68
|
11
|
196
|
–
|
49
|
164
|
|
– : Nil/Negligible.
|
|