Citizens’ Charter

Mission

  • Maintaining the continued viability of NBFCs by ensuring that they function on healthy lines

  • Developing an appropriate prudential framework for the NBFC Sector

  • Affording indirect protection to their depositors by comprehensive regulation of deposit taking NBFCs

  • Curbing un-authorized and fraudulent deposit acceptance by NBFCs

  • Containment of systemic risk by comprehensive regulation of systemically important non-deposit taking NBFCs

  • Ensuring protection to consumers of NBFC services by laying down of Fair Practices Code


Vision

  • To have a strong, robust and vibrant NBFC sector, complementing the banking sector


An Overview

The Department of Non-Banking Supervision (DNBS) is entrusted with the responsibility of regulation and supervision of Non-Banking Financial Companies (NBFCs) under the regulatory - provisions contained under Chapter III B and C and Chapter V of the Reserve Bank of India Act, 1934.

The Regulatory and Supervisory Framework of the Reserve Bank provides for, among other things, registration of NBFCs, prudential regulation of various categories of NBFC, issue of directions on acceptance of deposits by NBFCs and surveillance of the sector through off-site and on-site supervision. Deposit taking NBFCs and Systemically Important Non-Deposit Accepting Companies are subjected to a greater degree of regulation and supervision. The focus of regulation and supervision is three fold, viz., a) depositor protection, b) consumer protection and c) financial stability.

The Reserve Bank has also been empowered under the RBI Act 1934 to take punitive action which includes cancellation of Certificate of Registration, issue of prohibitory orders from accepting deposits, filing criminal cases or winding up petitions under provisions of Companies Act in extreme cases.

Developmental activities of the Department

  • Co-ordination with State Governments to pass State Legislations to curb unauthorized and fraudulent activities

  • Conducting public awareness programmes, depositors' education, conducting workshops / seminars for trade and industry organizations

  • Promoting Self-Regulatory Organization (SRO) for NBFC-MFI

  • Conducting training programmes for personnel of NBFCs, State Governments, State Police and auditors of NBFCs

  • Interacting with co-regulators viz., SEBI, IRDA, and Government of India and State Governments for greater coordination on related issues.

The current focus of the Department is to

  • Identify and review regulatory framework to bridge gaps and align regulations with other financial intermediaries, wherever appropriate;

  • Identify and monitor areas of systemic risks and unregulated shadow banking activities from the financial stability perspective;

  • Supervise the regulated entities through Off-Site Reporting, On-Site Inspections and Market Intelligence;

  • Coordinate with other financial sector regulators and enforcement agencies to check unauthorized financial activities;

  • Conduct public awareness campaigns on Non-Banking Financial Companies and unauthorized acceptance of deposits through press advertisements, participation in fairs / workshops/seminars;

  • Streamline the sector to ensure that only serious players occupy the NBFC space

  • Enhance disclosure and transparency in the sector

The services provided along with the prescribed time – limits by the Department and the timelines for approvals are as under:

Sr. No Description of Regulatory Approval Time required
 
1. Recognition to Self-Regulatory Organisation (SRO)Non-Banking Finance Companies (NBFCs) 45 days
 
2. Issue of Certificate of Registration
(other than Securitization and Reconstruction Companies)
45 days
3. NOC to sponsor Infrastructure Debt Fund by NBFC 30 days
4. Change of control/ownership/management of an NBFC 30 days
5. Change of name 30 days
6. Shifting of company’s Registered Office and request for issue of fresh Certificate of Registration 30 days
7. Issue of NOC for setting up of subsidiary/ Wholly Owned Subsidiary overseas 30 days
8. Approval for exemption from the exposure norms in cases where public funds are not accepted 30 days
9. Permission to invest in insurance companies 30 days
10. Permission to convert NBFC from Category A (Accepting Deposits) to Category B (Non-Deposit Accepting) 30 days
11. Conversion of existing NBFCs to other categories such as Core Investment Companies-Non Deposit taking-Systemically Important (CIC-ND-SI) , NBFC-Micro Finance Institutions (NBFC-MFIs), NBFC-Infrastructure Finance Companies (IFCs) and NBFC-Factors 30 days
12. Opening of branches (> 1000 in number) by NBFCs primarily into lending against gold jewellery 30 days
13. Opening of branches by NBFCs-Deposit taking 30 days
14. Issue of co-branded credit cards and pre-paid payment instruments 30 days
15. Distribution of mutual fund products 30 days

All Notifications/ Circulars /Press Releases issued by the Department related with the Non-Banking Financial Companies (NBFCs) are placed on the Banks’ website www.rbi.org.in → Notifications or www.rbi.org.in → Sitemap→ NBFCs→ NBFC Notifications. In addition, Master Circulars on the regulatory and supervisory framework are updated and placed on July 1 each year on the website Notifications → Master Circulars → Non-Banking Supervision or www.rbi.org.in→ Notifications → Master Circulars → Non-Banking Supervision. FAQs have also been placed on the website for the information of the public on the website www.rbi.org.in→ FAQs→ NBFCs. The check list for documents required for registration with the Bank as an NBFC is placed on the website at www.rbi.org.in→ Forms→ NBFCs

The list of NBFCs, including Securitisation Companies and Reconstruction Companies registered with Reserve Bank of India, as also the lists of rejected, cancelled and vanishing companies have been hosted on the website of RBI (www.rbi.org.in→ sitemap→ NBFCs).

(K.K.Vohra)
Principal Chief General Manager

Reserve Bank of India
Department of Non-Banking Supervision
Central Office
Mumbai- 400005


Organizational set-up

The Central Office of the Department of Non-Banking Supervision, which is situated in Mumbai, is entrusted with laying down the policies, regulatory and supervisory framework for Non-Banking Financial Companies as per the mandate under RBI Act, 1934. Any communication to the Central Office can be addressed to

Shri Sathyan David
Chief General Manager
Reserve Bank of India
Department of Non-Banking Supervision
Central Office
World Trade Centre, Centre 1, 2nd Floor
Cuffe Parade, Colaba
Mumbai- 400005

  • Phone : 022- 2215 3350
  • Fax 022- 2216 2768
  • Email

Regional Offices

The Department has 16 Regional Offices all over India having jurisdiction over the NBFCs registered with the Registrar of Companies of their respective states. The contact details and jurisdiction of these offices are:

Table 1
Regional Office Address Jurisdiction Contact Details
Ahmedabad Ashram Road,
Ahmedabad-380014
State of Gujarat,
Union Territories of Diu,
Daman and Dadra
Nagar Haveli
Tel: 079-2754 3057/ 5651
Fax:079-27541422
E-mail
Bangalore 10/3/08, Nrupatunga Road, P.B.No.5470,
Bangalore-560001
State of Karnataka Tel: 080-2218 0100/ 1160
Fax:080-2223 2199
E-mail
Bhopal Hoshangabad Road,
P.B. No.32,
Bhopal – 462011.
State of Madhya Pradesh & Chattisgarh Tel: 0755-2675300/ 2578298
Fax:0755-2760545
E-mail
Bhubaneswar Pt. Jawaharlal Nehru Marg, P.B. No.16,
Bhubaneswar-751001
State of Orissa Tel: 0674-239 4067/1070
Fax:0674-239 3993
E-mail
Chandigarh Opp. Telephone Bhavan, Sector 17,
Chandigarh - 160017
State of Haryana (excluding the districts of Faridabad, Gurgaon and Sonepat), Himachal Pradesh and Punjab and UT of Chandigarh Tel: 0172-272 1434/270 2271
Fax:0172-272 2087
E-mail
Chennai Fort Glacis, 16, Rajaji Salai, P.B. No.40, Chennai-600001 State of Tamil Nadu and Union Territory of Puducherry Tel: 044-2536 1490/ 2539 9222
Fax:044 2539 3797
E-mail
Guwahati Station Road, Panbazar, Guwahati-781001 States of Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Tel: 0361 2600206 /254 1860
Fax:0361-2540033
E-mail
Hyderabad 6-1-56, Secretariat Road, Saifabad,
Hyderabad-500004
State of Andhra Pradesh Tel: 040 2321 0384/ 2323 7980
Fax:040-2323 2468
E-mail
Jaipur Rambagh Circle,
Tonk Road, P.B. No.12, Jaipur-302052
State of Rajasthan Tel: 0141 256 5157/ 4062
Fax:0141 256 2158
E-mail
Jammu Rail Head Complex,
Jammu-180012
Jammu and Kashmir & Ladakh Divisions Tel: 0191-247 0188/ 2451
Fax:0141 256 2158
E-mail
Kanpur M.G. Road, P.B.No.82, Kanpur-208001 State of Uttar Pradesh (excluding Noida in Ghaziabad dist.) and Uttarakhand Tel: 0512-230 5972/3831
Fax:0512-230 6246
E-mail
Kolkata 15, Nataji Subhas Road, Kolkata- 700001 State of Sikkim and West Bengal and Union Territory of Andaman and Nicobar Islands Tel: 033-2230 7850/ 8331
Fax:033 2231 3185
E-mail
Mumbai 3rd Floor, RBI Building,
Opp. Mumbai Central Railway Station, Near Maratha Mandir,
Byculla, Mumbai – 400 008
State of Maharashtra and State of Goa Tel: 022-2308 4121/2302 8436
Fax:022-2302 2011
E-mail
New Delhi 6, Sansad Marg,
New Delhi-110001
State of Delhi, the districts of Faridabad, Gurgaon and Sonepat of State of Haryana and Noida in Ghaziabad district of Uttar Pradesh Tel: 011-2371 4456/ 0538
Fax:011-2375 2188
E-mail
Patna South Gandhi Maidan,
P.B. No. 162,
Patna-800001.
State of Bihar & Jharkhand Tel: 0612-232 0815/0834
Fax:0612 2321290
E-mail
Thiruvananthapuram Bakery Junction,
P.B. No. 6507, Thiruvananthapuram-695033
State of Kerala and Union Territory of Lakshadweep Tel: 0471-232 9040/9676
Fax:0471-2330843
E-mail

Application Tracking System

An Application Tracking System (ATS) has been developed for members of the public to submit any individual application to RBI and keep track of the status of its disposal thereafter. Applicant/ complainant can access the ATS, which is hosted on the public website of the Reserve Bank of India (RBI), www.rbi.org.in under the link ‘Application Tracking System’. Further, the COSMOS Application also provides a tracking mechanism for the purpose of tracking the Application for Certificate of Registration.


Complaint Redressal

The Department attaches utmost importance to complaints/grievances of customer of NBFCs. Citizens may lodge their complaints/grievances, including complaints pertaining to non-repayment of deposits with the Department of Non-Banking Supervision, in the nearest Regional Office of the Reserve Bank. Depositors can also approach Company Law Board (CLB), or the State Police under the Protection of Interest of Depositor’s Act, if passed by the concerned State Governments or file a complaint with the Consumer Forum or file a civil suit in a Court of law to recover the deposits. The Company Law Board has been authorized under the RBI Act 1934 to adjudicate the claims of depositors with specific powers to direct the defaulting companies to make repayments.The details of addresses and territorial jurisdiction of the bench officers of CLB are as under:

Table 2
Sl.No. Addresses Territorial Jurisdiction
1 Bench Officer, Company Law Board,
Northern Region Bench,
Shastri Bhavan, ‘A’ Wing, 5th Floor,
Dr. Rajendra Prasad Road,
New Delhi 110 001
Uttar Pradesh, Jammu & Kashmir, Punjab, Himachal Pradesh, Rajasthan, Haryana and Union Territories of Chandigarh and Delhi
2 Bench Officer, Company Law Board,
Southern Region Bench,
Shastri Bhavan, ‘A’ Wing, 5th Floor,
Block 8, No 26, Haddows Road,
Chennai 600 006
Tamil Nadu, Andhra Pradesh, Kerala, Karnataka, Union Territories of Amindivi, Minicoy and Lakshadweep Islands and Pondicherry
3 Bench Officer, Company Law Board,
Western Region Bench,
2nd Floor, N.T.C. House,
15, Narottam Morarjee Marg,
Ballard Estate, Mumbai-400 038
Maharashtra, Gujarat, Madhya Pradesh, Goa and Union Territories of Dadra & Nagar Haveli, Daman and Diu.
4 Bench Officer, Company Law Board,
Eastern Region Bench,
9, Old Post Office Street,
6th Floor, Kolkata 700 001
West Bengal, Orissa, Bihar, Assam, Tripura, Manipur, Nagaland, Meghalaya, Arunachal Pradesh, Mizoram, Union Territories of Andaman and Nicobar Islands.
5 Bench Officer, Company Law Board,
Principal Bench at New Delhi, Shastri Bhavan,
‘A’ Wing, 5th Floor, Dr. Rajendra Prasad Road,
New Delhi- 110 001
All Principal Bench matters all over India

For quick redressal of grievances, the customers may forward their grievances to the respective regulator. An illustrative list of activities and the concerned regulators is available in Annex I in the FAQs available at www.rbi.org.in→ FAQs → NBFCs → All You Wanted to Know About NBFCs.

However, as a proactive consumer protection measure, the Department of Non-Banking Supervision will also accept any other complaints/grievances relating to financial sector, and will arrange to forward such complaints/grievances to the concerned financial sector regulator, if the same is out of its own purview, under advice to the complainant. Citizens may also seek information/ clarifications on issues relating to regulation of NBFCs on-line through the mail.

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