CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

Payment System

1. Paper based clearing
MICR codes
MICR Codes of Bank Branches under the Jurisdiction of MICR Centres
MICR Codes of Bank Branches under the Jurisdiction of non-MICR Centres
2. Real Time Gross Settlement
RTGS Holiday
List of RTGS enabled bank branches
3. National Electronic Funds Transfer
List of NEFT enabled bank branches (Consolidated IFS Codes)
List of NEFT enabled bank Branches (Bank-wise IFS Codes)
Customer Facilitation Centres
4. Electronic Clearing Services
Bank Branches participating in ECS Centre-wise
List of ECS Centres
Bank Branches participating in ECS
5. National Electronic Clearing Services
Bank Branches participating in NECS Centre-wise
6. Customer Facilitation Centres for NEFT and RTGS
Customer Facilitation Centres – NEFT
7. Authorisation of Payment and Settlement Systems Operators
Application Form and Instructions for Authorisation under PSS Act (Central Government Circular)
List of Authorised entities
List of Banks permitted to provide Mobile Banking Service in India
List of banks permitted to issue pre-paid cards in India
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