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Date : Aug 14, 2019
Minutes of Pre-Bid Meeting - Annual Maintenance Contract (AMC) & Facility Management Service (FMS) for Computer Hardware, Software and Peripherals at Reserve Bank of India, New Delhi

E-Tender No. – RBI/New Delhi/DIT/1/19-20/ET/11

Pre-Bid Meeting of the captioned tender was held on Aug 14, 2019 at 11 am at RBI, New Delhi. The following prospective bidders attended the meeting:

  1. M/s V G Computer Services

  2. M/s Subha Technical Services Pvt. Ltd.

  3. M/s Solarman Engineering Project (P) Ltd.

  4. M/s ITS Infosystems Pvt. Ltd.

  5. M/s Bharat IT Services Ltd.

  6. M/s Avance Golbaltech Consultancy Pvt. Ltd.

  7. M/s Aforeserve.Com Limited

Following queries were raised in the meeting:-

S. No. Queries Clarification given
1. How will the Resident Engineers (REs) serve the locations of RBI other than the main building? The REs will have to serve all the 06 locations (Section IX of the Tender Document) for AMC/ FMS. However, they shall be placed at Main Office Building of RBI at 6, Parliament Street, New Delhi – 110001.
2. Whether MSEs are exempted from depositing EMD? Yes, all Micro & Small Enterprises (as defined in The Micro, Small & Medium Enterprises Development Act 2006) have been exempted from depositing EMD amount.
3. Whether vendors are required to comply with the requirements of various labour laws? Yes, the vendors are required to comply with the statutory requirements of all the labour laws.
4. Whether the quoted amount is inclusive/exclusive of all taxes? Bidders should quote the amount inclusive of all the taxes.
5. Whether RBI reserves the right to increase/decrease the quantities of IT assets during the contract period? Yes, the Bank reserves the right to increase or decrease the quantities and even omit any item of work after the order is placed and the vendor shall execute the same. The net rates in the original tender shall determine the valuation of the addition or deletion of IT assets under AMC. The value of the contract shall be adjusted accordingly on pro rata basis, with the prior approval of the Bank. (c.f. Para 31, Section IV and Para 18 (i) Section V of the tender document).
6. How would the complaint calls be logged? The calls are received on telephone and email. The same shall be recorded manually in the register. The vendor would be required to maintain a physical/ soft copy of the calls logged along with the time taken to resolve the same.