| A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of September 2026 is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 3,011 | | B | Applications received during the month | 17,200 | | C | Referred back to applicants for additional information | 701 | | | Total (A+B-C) | 19,510 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 16,844
16,822 (99.9%)
22 (0.1%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 2,666
2,646 (99.2%)
20* (0.8%) | | * Awaiting inputs from external agencies (17), Under Process (3) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 7,173 | 7,171 | - | 2 | - | | Currency Management | 7,351 | 6,717 | 14 | 620 | - | | Debt Management | 856 | 750 | - | 106 | - | | Financial Markets | 9 | 7 | - | 2 | - | | FinTech | 1 | 1 | - | - | - | | Foreign Exchange Management | 2,364 | 1,252 | 4 | 1,091 | 17 | | Payment and Settlement Systems | 54 | 31 | - | 23 | - | | Regulation and Supervision | 1,702 | 893 | 4 | 802 | 3 | | Total | 19,510 | 16,822 | 22 | 2,646 | 20 | The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) one service has been included under Financial Markets; (ii) eight services have been deleted under Foreign Exchange Management due to delegation of powers to Authorised Dealers; and (iii) timeline for one service under Financial Markets has been modified. The number of services under the Charter now stands at 206. For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in. (Brij Raj)
Chief General Manager Press Release: 2026-2027/1239 | |