A summary of the performance under the Citizen’s Charter of the Reserve Bank of India during the month of May 2026 is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 2,473 | | B | Applications received during the month | 16,865 | | C | Referred back to applicants for additional information | 575 | | | Total (A+B-C) | 18,763 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 16,209
16,193 (99.9%)
16 (0.1%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 2,554
2,539 (99.4%)
15* (0.6%) | | * Awaiting inputs from external agencies (14), Under Process (1) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 7,602 | 7,602 | - | - | - | | Currency Management | 6,964 | 6,261 | - | 703 | - | | Debt Management | 744 | 594 | - | 150 | - | | Financial Markets | 12 | 9 | - | 3 | - | | FinTech | - | - | - | - | - | | Foreign Exchange Management | 2,201 | 1,158 | 7 | 1,021 | 15 | | Payment and Settlement Systems | 40 | 22 | 3 | 15 | - | | Regulation and Supervision | 1,200 | 547 | 6 | 647 | - | | Total | 18,763 | 16,193 | 16 | 2,539 | 15 | The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) two services have been included, and (ii) one service related to Issuance of Fresh Money Changers license has been discontinued. Accordingly, the number of services under the Charter now stands at 199. (Brij Raj)
Chief General Manager Press Release: 2026-2027/367 | |