Analysis of the performance under the Citizen’s Charter during the month of March 2026 has been carried out, and the summary thereof is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 3,195 | | B | Applications received during the month | 22,243 | | C | Referred back to applicants for additional information | 527 | | | Total (A+B-C) | 24,911 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 21,459
21,428 (99.9%)
31 (0.1%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,452
3,435 (99.5%)
17* (0.5%) | | * Awaiting inputs from external agencies (14), under process (3) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 11,057 | 11,057 | - | - | - | | Currency Management | 9,007 | 7,682 | 1 | 1,323 | 1 | | Debt Management | 1,129 | 882 | 1 | 246 | - | | Financial Markets | 6 | 4 | - | 2 | - | | FinTech | 18 | 11 | 7 | - | - | | Foreign Exchange Management | 2,378 | 1,306 | 10 | 1,049 | 13 | | Payment and Settlement Systems | 46 | 21 | 4 | 20 | 1 | | Regulation and Supervision | 1,270 | 465 | 8 | 795 | 2 | | Total | 24,911 | 21,428 | 31 | 3,435 | 17 | (Brij Raj)
Chief General Manager Press Release: 2026-2027/7 | |