Analysis of the performance under the Citizen’s Charter during the month of February 2026 has been carried out, and the summary thereof is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 2,833 | | B | Applications received during the month | 20,449 | | C | Referred back to applicants for additional information | 517 | | | Total (A+B-C) | 22,765 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 19,570
19,538 (99.8%)
32 (0.2%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,195
3,178 (99.5%)
17* (0.5%) | | * Awaiting inputs from external agencies (13), under process (4) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 8,552 | 8,552 | - | - | - | | Currency Management | 9,426 | 8,238 | 14 | 1,174 | - | | Debt Management | 1,212 | 967 | - | 245 | - | | Financial Markets | 16 | 15 | - | 1 | - | | FinTech | 18 | - | - | 18 | - | | Foreign Exchange Management | 2,259 | 1,202 | 12 | 1,032 | 13 | | Payment and Settlement Systems | 44 | 20 | 2 | 20 | 2 | | Regulation and Supervision | 1,238 | 544 | 4 | 688 | 2 | | Total | 22,765 | 19,538 | 32 | 3,178 | 17 | The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review, one service has been included, while the requirement for approval of one service has been done away with, thereby retaining the number of services at 200. (Brij Raj)
Chief General Manager
Press Release: 2025-2026/2205 |
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