Analysis of the performance under the Citizen’s Charter during the month of January 2026 has been carried out, and the summary thereof is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 3,392 | | B | Applications received during the month | 19,850 | | C | Referred back to applicants for additional information | 477 | | | Total (A+B-C) | 22,765 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 19,932
19,916 (99.9%)
16 (0.1%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 2,833
2,812 (99.3%)
21* (0.7%) | | * Awaiting inputs from external agencies (18), under process (3) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 8,043 | 8,043 | - | - | - | | Currency Management | 10,105 | 9,214 | 3 | 888 | - | | Debt Management | 1,129 | 930 | - | 199 | - | | Financial Markets | 15 | 12 | - | 3 | - | | FinTech | 1 | - | - | 1 | - | | Foreign Exchange Management | 2,187 | 1,219 | 10 | 940 | 18 | | Payment and Settlement Systems | 62 | 26 | - | 34 | 2 | | Regulation and Supervision | 1,223 | 472 | 3 | 747 | 1 | | Total | 22,765 | 19,916 | 16 | 2,812 | 21 | (Brij Raj)
Chief General Manager
Press Release: 2025-2026/2034 |
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