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Date : Dec 24, 2019
Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office
(For the Period July-June 2018-2019)
Sr. No. Name of the Bank Number of Complaints in Major Categories for Public Sector Banks Total Num-ber of Complaints*
Non-Observance of Fair Practices Code ATM/ Debit/ Credit Cards Failure on Commit-ments and Non- Adherence to BCSBI Code Pension Deposit Account Levy of Charges without Prior Notice Loans and Advances
1 2 3 4 5 6 7 8 9 10
  Public Sector Banks 23,518 32,291 11,559 6,927 6,004 4,260 4,097 1,21,277
1 Allahabad Bank 540 648 221 113 115 47 97 2,429
2 Andhra Bank 314 507 326 55 72 42 60 1,943
3 Bank of Baroda 1,911 2,162 1,068 302 515 399 396 9,385
4 Bank of India 1,080 1,255 603 312 241 184 163 5,226
5 Bank of Maharashtra 501 210 69 16 37 34 29 1,128
6 Canara Bank 1,215 1,207 774 347 498 218 187 5,997
7 Central Bank of India 618 909 347 508 124 111 201 3,865
8 Corporation Bank 608 895 229 18 171 84 122 2,924
9 Indian Bank 596 637 217 74 99 49 119 2,334
10 Indian Overseas Bank 711 606 215 78 92 95 103 2,491
11 Oriental Bank of Commerce 279 751 259 41 131 127 86 2,396
12 Punjab and Sind Bank 98 157 103 41 37 26 39 761
13 Punjab National Bank 1,633 2,954 1,015 772 485 328 315 10,791
14 State Bank of India 11,185 16,815 5,173 3,747 2,925 2,245 1,801 59,522
15 Syndicate Bank 426 354 193 194 92 75 111 1,989
16 UCO Bank 399 540 229 151 123 50 93 2,252
17 Union Bank of India 998 1,377 404 83 196 119 127 4,523
18 United Bank of India 406 307 114 75 51 27 48 1,321
*: Inclusive of complaints registered under other categories not listed at column 3 to 9.

Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office (Continued)
(For the Period July-June 2018-2019)
Sr. No. Name of the Bank Number of Complaints in Major Categories for Private Sector Banks Total Number of Complaints*
Non- Observance of Fair Practices Code ATM/ Debit/ Credit Cards Failure on Commit- ments and Non- Adherence to BCSBI Code Pension Deposit Account Levy of Charges without Prior Notice Loans and Advances
1 2 3 4 5 6 7 8 9 10
  Private Sector Banks 10,525 14,787 6,070 53 2,487 3,812 2,067 54,922
1 Axis Bank Limited 1,816 2,415 1,160 14 559 903 341 10,010
2 Bandhan Bank Limited 71 67 28 - 20 8 11 300
3 Catholic Syrian Bank Ltd 19 23 17 - 3 17 2 109
4 City Union Bank Limited 68 43 17 1 8 14 12 221
5 DCB Limited 168 41 60 - 17 30 32 443
6 Dhanalakshmi Bank Limited 26 9 5 - 3 8 3 69
7 Federal Bank Limited 134 208 75 - 19 53 31 680
8 HDFC Bank Limited 2,763 4,519 1,861 14 499 989 545 15,105
9 ICICI Bank Limited 1,985 2,897 1,082 11 601 650 427 11,257
10 IDBI Bank Limited 699 491 227 2 116 202 102 2,484
11 IDFC Bank Limited 112 75 62 1 28 31 60 524
12 IndusInd Bank Limited 654 677 267 2 88 146 84 2,521
13 Jammu & Kashmir Bank Ltd. 43 203 19 1 18 12 10 439
14 Karnataka Bank Limited 52 127 50 - 14 43 13 407
15 Karur Vysya Bank Limited 114 90 50 - 22 39 14 451
16 Kotak Mahindra Bank Limited 915 1,173 573 4 295 376 222 4,951
17 Lakshmi Vilas Bank Limited 61 37 19 - 11 7 12 184
18 Nainital Bank Limited 10 14 5 - 5 4 1 55
19 Ratnakar Bank Limited 321 1,215 157 1 46 69 23 2,255
20 South Indian Bank Limited 49 65 49 - 9 32 13 306
21 Tamilnad Mercantile Bank Ltd. 69 23 23 1 5 14 11 181
22 Yes Bank Limited 376 375 264 1 101 165 98 1,970
*: Inclusive of complaints registered under other categories not listed at column 3 to 9.

Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office (Concluded)
(For the Period July-June 2018-2019)
Sr. No. Name of the Bank Number of Complaints in Major Categories for Foreign Banks Total Number of Complaints*
Non- Ob- servance of Fair Practices Code ATM/ Debit/ Credit Cards Failure on Commit- ments and Non- Adherence to BCSBI Code Pension Deposit Account Levy of Charges without Prior Notice Loans and Advances
1 2 3 4 5 6 7 8 9 10
  Foreign Banks 601 1,820 382 2 269 129 108 4,196
1 AB Bank Limited 3 5 1 - - - - 9
2 American Express Banking Corp. 20 107 18 - 6 4 1 175
3 Australia and New Zealand Banking Group Limited 2 - - - - - - 2
4 Bank of America N.T. and S.A. 3 - - - 1 - - 8
5 Bank of Bahrain And Kuwait B.S.C. 1 - - - 1 - - 4
6 Barclays Bank PLC 10 23 3 - 3 2 3 54
7 BNP Paribas 1 - 1 - - 1 - 4
8 Chinatrust Commercial Bank - 1 - - - - - 1
9 Citibank N.A 148 532 102 - 82 28 16 1,200
10 DBS Bank Ltd. 28 56 24 - 18 3 1 171
11 Deutsche Bank AG 27 5 14 - 6 7 10 94
12 Doha Bank QSC 1 - - - 1 - - 3
13 Emirates NBD Bank (P.J.S.C.) - 1 - - - - - 1
14 Hongkong and Shanghai Banking Corpn.Ltd. 80 232 67 - 38 13 17 534
15 JP Morgan Chase Bank National Association - - - - - - - 1
16 Mashreq Bank PSC - - - - - - - 1
17 Qatar National Bank SAQ - - 1 - - - - 1
18 Royal Bank of Scotland 10 34 4 - 3 2 2 63
19 Shinhan Bank - - - - - - - 1
20 Standard Chartered Bank 267 824 147 2 110 69 58 1,867
21 Sumitomo Mitsui Banking Corporation - - - - - - - 1
22 The Bank of Tokyo-Mitsubishi UFJ Ltd - - - - - - - 1
Note: -: Nil/negligible.
Source: Inclusive of complaints registered under other categories not listed at column 3 to 9.

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