| (For the Period July-June 2017-18) | | Sr. No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/ Advances (General & Housing) | ATM/ Debit/ Credit Cards | Pension | Failure on Commitments and Non- Adherence to BCSBI Code | Non- Observance of Fair Practices Code | Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Public Sector Banks | 4,385 | 4,342 | 23,017 | 7,606 | 12,683 | 22,895 | 170 | 101,965 | | 1 | Allahabad Bank | 61 | 70 | 388 | 122 | 163 | 506 | 1 | 1,727 | | 2 | Andhra Bank | 37 | 52 | 381 | 60 | 237 | 298 | 5 | 1,508 | | 3 | Bank of Baroda | 302 | 296 | 1,251 | 368 | 889 | 1,719 | 13 | 7,106 | | 4 | Bank of India | 216 | 109 | 719 | 528 | 387 | 1,229 | 7 | 4,451 | | 5 | Bank of Maharashtra | 24 | 27 | 117 | 16 | 98 | 356 | - | 831 | | 6 | Canara Bank | 234 | 225 | 865 | 570 | 557 | 1,506 | 7 | 5,489 | | 7 | Central Bank of India | 111 | 153 | 576 | 377 | 276 | 781 | 7 | 3,158 | | 8 | Corporation Bank | 126 | 110 | 788 | 16 | 227 | 497 | 5 | 2,468 | | 9 | Dena Bank | 57 | 63 | 208 | 113 | 149 | 301 | 2 | 1,229 | | 10 | IDBI Bank Ltd. | 134 | 85 | 644 | 5 | 199 | 617 | 3 | 2,487 | | 11 | Indian Bank | 85 | 120 | 364 | 114 | 141 | 498 | 4 | 1,694 | | 12 | Indian Overseas Bank | 99 | 126 | 512 | 69 | 219 | 588 | 6 | 2,308 | | 13 | Oriental Bank of Commerce | 70 | 93 | 573 | 42 | 147 | 493 | 1 | 2,096 | | 14 | Punjab and Sind Bank | 28 | 34 | 81 | 62 | 71 | 164 | 1 | 652 | | 15 | Punjab National Bank | 365 | 353 | 2,107 | 855 | 635 | 1,463 | 10 | 8,532 | | 16 | State Bank of India | 2,054 | 2,054 | 11,816 | 3,722 | 7,318 | 9,312 | 88 | 46,994 | | 17 | Syndicate Bank | 83 | 78 | 239 | 167 | 126 | 428 | 2 | 1,645 | | 18 | UCO Bank | 97 | 94 | 412 | 215 | 212 | 544 | 2 | 2,244 | | 19 | Union Bank of India | 131 | 111 | 614 | 87 | 429 | 1,147 | 3 | 3,498 | | 20 | United Bank of India | 36 | 44 | 207 | 86 | 132 | 294 | 1 | 1,077 | | 21 | Vijaya Bank | 35 | 45 | 155 | 12 | 71 | 154 | 2 | 771 |
| Appendix Table IV.8: Complaints Received at Banking Ombudsman Office (Continued) | | (For the Period July-June 2017-18) | | Sr. No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/ Advances (General & Housing) | ATM/ Debit/ Credit Cards | Pension | Failure on Commitments and Non- Adherence to BCSBI Code | Non- Observance of Fair Practices Code | Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Private Sector Banks | 1,754 | 1,506 | 11,537 | 43 | 4,165 | 9,292 | 287 | 42,441 | | 1 | Axis Bank Ltd. | 303 | 238 | 2,038 | 8 | 901 | 1,882 | 42 | 8,151 | | 2 | Bandhan Bank Ltd. | 11 | 8 | 54 | - | 15 | 38 | - | 208 | | 3 | Catholic Syrian Bank Ltd. | 3 | 16 | 11 | - | 11 | 50 | - | 117 | | 4 | City Union Bank Ltd. | 14 | 16 | 42 | - | 15 | 59 | 1 | 219 | | 5 | DCB Bank Ltd. | 19 | 32 | 106 | - | 40 | 107 | 2 | 415 | | 6 | Dhanalakshmi Bank Ltd. | 2 | 3 | 6 | - | 7 | 44 | - | 79 | | 7 | Federal Bank Ltd. | 20 | 21 | 157 | - | 61 | 180 | - | 585 | | 8 | HDFC Bank Ltd. | 448 | 440 | 3,648 | 13 | 1,422 | 2,161 | 112 | 12,044 | | 9 | ICICI Bank Ltd. | 468 | 402 | 2,650 | 17 | 879 | 2,367 | 49 | 10,465 | | 10 | IDFC Bank Ltd. | 14 | 5 | 44 | - | 19 | 59 | - | 207 | | 11 | IndusInd Bank Ltd. | 77 | 79 | 508 | - | 151 | 422 | 13 | 1,825 | | 12 | Jammu & Kashmir Bank Ltd. | 6 | 6 | 43 | 2 | 10 | 37 | 2 | 187 | | 13 | Karnataka Bank Ltd. | 15 | 14 | 81 | - | 34 | 53 | - | 291 | | 14 | Karur Vysya Bank Ltd. | 26 | 10 | 76 | - | 28 | 99 | 1 | 346 | | 15 | Kotak Mahindra Bank Ltd. | 186 | 122 | 995 | 3 | 299 | 1,048 | 42 | 4,044 | | 16 | Lakshmi Vilas Bank Ltd. | 13 | 17 | 40 | - | 17 | 44 | 4 | 183 | | 17 | Nainital Bank Ltd. | 2 | - | 6 | - | 2 | 4 | - | 36 | | 18 | RBL Bank Ltd. | 29 | 18 | 692 | - | 56 | 155 | 17 | 1,245 | | 19 | South Indian Bank Ltd. | 13 | 11 | 47 | - | 30 | 83 | - | 270 | | 20 | Tamilnad Mercantile Bank Ltd. | 8 | 12 | 26 | - | 9 | 49 | - | 139 | | 21 | Yes Bank Ltd. | 77 | 36 | 267 | - | 159 | 351 | 2 | 1,385 |
| Appendix Table IV.8: Complaints Received at Banking Ombudsman Office (Concluded) | | (For the Period July-June 2017-18) | | Sr. No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/ Advances (General & Housing) | ATM/ Debit/ Credit Cards | Pension | Failure on Commitments and Non- Adherence to BCSBI Code | Non- Observance of Fair Practices Code | Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Foreign Banks | 148 | 78 | 1,696 | 7 | 252 | 713 | 20 | 3,850 | | 1 | AB Bank Limited | - | 1 | 1 | - | - | - | - | 3 | | 2 | Abu Dhabi Commercial Bank Ltd. | 1 | - | - | - | - | 3 | - | 4 | | 3 | American Express Banking Corp. | - | - | 119 | 1 | 4 | 21 | 2 | 170 | | 4 | Australia and New Zealand Banking Group Ltd. | - | - | - | - | - | 4 | - | 4 | | 5 | Bank of America N.T. and S.A. | - | - | - | 1 | 1 | 5 | - | 14 | | 6 | Bank of Ceylon | 1 | - | - | - | - | - | - | 1 | | 7 | Bank of Nova Scotia | - | - | - | - | - | 1 | - | 2 | | 8 | Barclays Bank PLC | - | 1 | 23 | - | 2 | 9 | - | 41 | | 9 | BNP Paribas | - | - | 1 | - | - | - | - | 2 | | 10 | Credit Agricole Corporate and Investment Bank | - | - | - | - | - | 1 | - | 2 | | 11 | Citibank N.A | 79 | 26 | 681 | 1 | 90 | 215 | 6 | 1,450 | | 12 | DBS Bank Ltd. | 13 | - | 12 | - | 5 | 14 | - | 83 | | 13 | Deutsche Bank (Asia) | 8 | 5 | 17 | - | 10 | 35 | - | 110 | | 14 | Hongkong and Shanghai Banking Corp. Ltd. | 18 | 12 | 199 | 1 | 24 | 98 | 1 | 470 | | 15 | KEB Hana Bank | - | - | - | - | - | - | - | 2 | | 16 | Mashreq Bank PSC | - | - | - | - | - | 1 | - | 1 | | 17 | Mizuho Bank Ltd. | - | 1 | - | - | - | - | - | 3 | | 18 | MUFG Bank Ltd. | - | - | - | - | - | - | - | 1 | | 19 | Royal Bank of Scotland | 3 | 1 | 37 | - | 8 | 14 | 1 | 80 | | 20 | Societe Generale | - | - | - | - | - | - | - | 1 | | 21 | Standard Chartered Bank | 25 | 31 | 606 | 3 | 108 | 292 | 10 | 1,406 | Note: -: Nil/negligible.
Source: RBI. | |