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Date : Dec 28, 2018
Appendix Table IV.8 Complaints Received at Banking Ombudsman Office
(For the Period July-June 2017-18)
Sr. No. Name of the Bank Number of Complaints in Major Categories Total Number of Complaints
Deposit Account Loans/ Advances (General & Housing) ATM/ Debit/ Credit Cards Pension Failure on Commitments and Non- Adherence to BCSBI Code Non- Observance of Fair Practices Code Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents
1 2 3 4 5 6 7 8 9 10
  Public Sector Banks 4,385 4,342 23,017 7,606 12,683 22,895 170 101,965
1 Allahabad Bank 61 70 388 122 163 506 1 1,727
2 Andhra Bank 37 52 381 60 237 298 5 1,508
3 Bank of Baroda 302 296 1,251 368 889 1,719 13 7,106
4 Bank of India 216 109 719 528 387 1,229 7 4,451
5 Bank of Maharashtra 24 27 117 16 98 356 - 831
6 Canara Bank 234 225 865 570 557 1,506 7 5,489
7 Central Bank of India 111 153 576 377 276 781 7 3,158
8 Corporation Bank 126 110 788 16 227 497 5 2,468
9 Dena Bank 57 63 208 113 149 301 2 1,229
10 IDBI Bank Ltd. 134 85 644 5 199 617 3 2,487
11 Indian Bank 85 120 364 114 141 498 4 1,694
12 Indian Overseas Bank 99 126 512 69 219 588 6 2,308
13 Oriental Bank of Commerce 70 93 573 42 147 493 1 2,096
14 Punjab and Sind Bank 28 34 81 62 71 164 1 652
15 Punjab National Bank 365 353 2,107 855 635 1,463 10 8,532
16 State Bank of India 2,054 2,054 11,816 3,722 7,318 9,312 88 46,994
17 Syndicate Bank 83 78 239 167 126 428 2 1,645
18 UCO Bank 97 94 412 215 212 544 2 2,244
19 Union Bank of India 131 111 614 87 429 1,147 3 3,498
20 United Bank of India 36 44 207 86 132 294 1 1,077
21 Vijaya Bank 35 45 155 12 71 154 2 771

Appendix Table IV.8: Complaints Received at Banking Ombudsman Office (Continued)
(For the Period July-June 2017-18)
Sr. No. Name of the Bank Number of Complaints in Major Categories Total Number of Complaints
Deposit Account Loans/ Advances (General & Housing) ATM/ Debit/ Credit Cards Pension Failure on Commitments and Non- Adherence to BCSBI Code Non- Observance of Fair Practices Code Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents
1 2 3 4 5 6 7 8 9 10
  Private Sector Banks 1,754 1,506 11,537 43 4,165 9,292 287 42,441
1 Axis Bank Ltd. 303 238 2,038 8 901 1,882 42 8,151
2 Bandhan Bank Ltd. 11 8 54 - 15 38 - 208
3 Catholic Syrian Bank Ltd. 3 16 11 - 11 50 - 117
4 City Union Bank Ltd. 14 16 42 - 15 59 1 219
5 DCB Bank Ltd. 19 32 106 - 40 107 2 415
6 Dhanalakshmi Bank Ltd. 2 3 6 - 7 44 - 79
7 Federal Bank Ltd. 20 21 157 - 61 180 - 585
8 HDFC Bank Ltd. 448 440 3,648 13 1,422 2,161 112 12,044
9 ICICI Bank Ltd. 468 402 2,650 17 879 2,367 49 10,465
10 IDFC Bank Ltd. 14 5 44 - 19 59 - 207
11 IndusInd Bank Ltd. 77 79 508 - 151 422 13 1,825
12 Jammu & Kashmir Bank Ltd. 6 6 43 2 10 37 2 187
13 Karnataka Bank Ltd. 15 14 81 - 34 53 - 291
14 Karur Vysya Bank Ltd. 26 10 76 - 28 99 1 346
15 Kotak Mahindra Bank Ltd. 186 122 995 3 299 1,048 42 4,044
16 Lakshmi Vilas Bank Ltd. 13 17 40 - 17 44 4 183
17 Nainital Bank Ltd. 2 - 6 - 2 4 - 36
18 RBL Bank Ltd. 29 18 692 - 56 155 17 1,245
19 South Indian Bank Ltd. 13 11 47 - 30 83 - 270
20 Tamilnad Mercantile Bank Ltd. 8 12 26 - 9 49 - 139
21 Yes Bank Ltd. 77 36 267 - 159 351 2 1,385

Appendix Table IV.8: Complaints Received at Banking Ombudsman Office (Concluded)
(For the Period July-June 2017-18)
Sr. No. Name of the Bank Number of Complaints in Major Categories Total Number of Complaints
Deposit Account Loans/ Advances (General & Housing) ATM/ Debit/ Credit Cards Pension Failure on Commitments and Non- Adherence to BCSBI Code Non- Observance of Fair Practices Code Non- Adherence to Instructions on Direct Selling Agents and Recovery Agents
1 2 3 4 5 6 7 8 9 10
  Foreign Banks 148 78 1,696 7 252 713 20 3,850
1 AB Bank Limited - 1 1 - - - - 3
2 Abu Dhabi Commercial Bank Ltd. 1 - - - - 3 - 4
3 American Express Banking Corp. - - 119 1 4 21 2 170
4 Australia and New Zealand Banking Group Ltd. - - - - - 4 - 4
5 Bank of America N.T. and S.A. - - - 1 1 5 - 14
6 Bank of Ceylon 1 - - - - - - 1
7 Bank of Nova Scotia - - - - - 1 - 2
8 Barclays Bank PLC - 1 23 - 2 9 - 41
9 BNP Paribas - - 1 - - - - 2
10 Credit Agricole Corporate and Investment Bank - - - - - 1 - 2
11 Citibank N.A 79 26 681 1 90 215 6 1,450
12 DBS Bank Ltd. 13 - 12 - 5 14 - 83
13 Deutsche Bank (Asia) 8 5 17 - 10 35 - 110
14 Hongkong and Shanghai Banking Corp. Ltd. 18 12 199 1 24 98 1 470
15 KEB Hana Bank - - - - - - - 2
16 Mashreq Bank PSC - - - - - 1 - 1
17 Mizuho Bank Ltd. - 1 - - - - - 3
18 MUFG Bank Ltd. - - - - - - - 1
19 Royal Bank of Scotland 3 1 37 - 8 14 1 80
20 Societe Generale - - - - - - - 1
21 Standard Chartered Bank 25 31 606 3 108 292 10 1,406
Note: -: Nil/negligible.
Source: RBI.

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