CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.


(140 kb)
Date : Aug 17, 2018
Innovation in Retail Payments
(Urjit R. Patel, Governor, Reserve Bank of India - August 16, 2018 - Address at the Launch of Unified Payments Interface(UPI) Version 2)
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