1. Sealed tenders in two parts are invited for Facility Management Service (FMS) Contract for Computer Hardware and Peripherals of Reserve Bank of India, Kolkata.

2. This tender document is neither an offer letter nor a legal contract, but an invitation for the proposal. No contractual obligation on behalf of the Bank whatsoever shall arise from this tender-process unless and until a formal contract is signed and executed by duly authorized officers of RBI and the tenderer. Further, RBI will not be liable for any costs incurred by the tenderer in the preparation of the response to this tender. The preparation of tenderer’s proposal will be made without any obligation by the Bank to acquire any of the items included in the tender or to discuss the reasons why the contractor's proposal is accepted or rejected. All information included by the vendors in their proposal will be treated in strict confidence.

3. The nature of work includes maintenance of heterogeneous makes/models of Servers, Computer systems, Laptops, Printers, Scanners.

4. a) The scope of the work in given in Part A

b) The eligibility criteria and eligibility conditions are given in Part B

c) The Terms and Conditions are given in Part C

d) Details regarding submission of bids are given in Part D

5. Tender forms can be downloaded from the website https://www.rbi.org.in. The downloaded forms along with all the information / documents, as required, will have to be submitted in a sealed cover addressed to the Regional Director, Reserve Bank of India, Department of Information Technology, 15, NS Road, Kolkata - 700001 up to 15.00 hrs on June 04, 2015 for Bank’s examination. The date and time of opening of sealed covers shall be intimated to the tenderers (through telephone /e-mail) and a scrutiny shall be carried out thereafter. After scrutiny, if any of the tenderers are not found to posses the required eligibility, their name will not be further considered.

6. Any alterations/modifications or changes to the entries in the Tender Documents shall be made by a separate covering letter duly signed by the necessary parties, otherwise no alterations/modifications or changes to entries in the Tender Documents shall be entertained and the Tender Documents shall be construed as without any such alteration / modification / changes. Any decision of RBI in this regard shall be final, conclusive and binding on the tenderer. The tenderer, irrespective of its participation in the tender process, shall treat the details of the tender documents as secret and confidential at all times.

7. Tender in prescribed form shall be submitted in two parts. Part-I tender will contain the Bank’s standard technical and commercial conditions without any information on price for the proposed work, tenderers’ covering letter, tenderers’ additional conditions, if any, and an irrevocable Bank Guarantee in the proforma given in Annexure VII for an amount of ₹ 50,000/- (Rupees Fifty thousand only) initially valid for a period of three months and be sealed in a cover super-scribing "Part – I Tender for Facility Management Service Contract for Computer Hardware and Peripherals”. Part II tender will contain no conditions and tenderers’ price bid only and be sealed (in duplicate) in a separate cover, super-scribing "Part – II Tender for Facility Management Service Contract for Computer Hardware and Peripherals. Both these sealed covers will further be sealed in another envelope addressed by name to Regional Director, Reserve Bank of India, 15, NS Road, Kolkata - 700001 will be received by the Bank up to 15.00 hrs on June 04, 2015 (Thursday) in the manner described in the tender-form. The offer should be valid for three months from the date of opening of Part II (price list) of the tender.

8. The Bank shall obtain reports on past performance of the tenderer from his clients and bankers. The Bank shall evaluate the said reports before opening of the Part – II of the tenders. If any tenderer is not found to posses the required eligibility for participating in the tendering process at any point of time and/or his performance reports received from his clients and/or his bankers are found unsatisfactory, the Bank reserves the right to reject his offer even after opening of Part - I of the tender and his sealed cover containing Part-II of the tender along with Bank Guarantee shall be returned back to him as it is. The Bank is not bound to assign any reason for doing so.

9. The Bank reserves the right to reject all the tenders without assigning any reason thereof.

Regional Director