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CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

Press Release


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Date : Jun 05, 2017
RBI imposed penalty on the Jalore Nagrik Sahakari Bank Limited, Jalore

The Reserve Bank of India has imposed a monetary penalty of ₹ 5.00 lakh (₹ Five lakh only) on the Jalore Nagrik Sahakari Bank Limited, Jalore, in exercise of powers vested in it under the provisions of Section 47 A (1) (c) read with 46 (4) of the Banking Regulation Act, 1949 (As Applicable to Co-operative Societies), for violation of RBI instructions / guidelines relating to (i) breach of prudential interbank single and gross exposure limit and (ii) giving donation exceeding prescribed limit.

The Reserve Bank of India had issued a show cause notice to the bank based on the findings of the inspection of the bank, in response to which the bank submitted a written reply and also made personal submission before the Executive Director of RBI. After considering the facts of the case and the bank’s reply in the matter, the Reserve Bank came to the conclusion that the violations were substantiated and warranted imposition of the monetary penalty.

Ajit Prasad
Assistant Adviser

Press Release: 2016-2017/3281


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