Citizens’ Charter

Sr. No

Type of Services

Normal Time Required

1 

Delivery of receipted challans
tendered with cash

20 minutes
(Depending upon volume and cash tendered)

2.

Delivery of receipted challans tendered with cheques issued by Government departments maintaining accounts with Reserve Bank India

Within Two Hours

3. 

Delivery of receipted challan tendered with local cheques drawn on other banks

After 4 clear working days

4. 

Delivery of receipted challans tendered with outstation cheques

One week (for the four Metros) 15 days for other centre

5. 

Submission of scrolls to Government departments

Next working day

6. 

Submission of monthly statements to Government departments

On second working day of the following month

7. 

Cash withdrawal by the Government cheques

20 Minutes (Depending upon volume of withdrawal)

8. 

Receipt of debit/credit scrolls from agency banks and reimbursement of claims/settlement

Day to day basis

Nodal Officers for
Complaints Redressal at Regional Offices

Sr.
No.

Name of the Office

Name of the Nodal Officer and
Designation

Phone No

1

Ahmedabad

Rakesh Chandra, Manager

079-27546165

2

Bangalore

Smt. Bhagyalatha Kaushik, AGM

080-22211202

3

Belapur (Navi Mumbai)

Shri S K Pable, DGM

022-2756 0229

4

Bhopal

Rajul Naithani, AGM

0755-2764851

5

Bhubaneswar

N. C. Panda, Manager

0674-2390071

6

Chandigarh

Nitin Kumar, AGM

0172-2784213

7

Chennai

Smt. Deepti Brij Raj, AGM

044-25387207

8

Guwahati

Kuntal Kaim, Manager

0361-2517543

9

Hyderabad

B.S.R. Anjaneyulu, Manager

040-23230299

10

Jaipur

S. S. Chauhan, AGM

0141-2571513

11

Kanpur

S. Arumugam, Manager

0512-2303962

12

Kolkata

Satyajit Deb, AGM

033-22314422

13

Mumbai

Shri N. B. Pawanikar, AGM

022-22603026

14

Nagpur

M. V. Ranganathan, Manager

0712-2547077

15

New Delhi

Dr. M. K. Singh, Manager

011-23318753

16

Patna

Munshi Lal Ram, A.M.

0612-2321291

17

Thiruvananthapuram

R. Rajamani, AGM

0471-2328690