RPCD.CO.RRB.BC NO./ 39/03.05.33(E)/2006-07
December 26, 2006
All Regional Rural Banks (RRBs)
Cheque Drop Box Facility and the facility
for acknowledgement of cheques.
Reserve Bank of India / Banking
Ombudsmen have been receiving complaints that many bank branches are not accepting
cheques at the counters and are compelling the customers to drop the cheques
in the Cheque Drop Box.
2. It is, therefore, advised that
customers should not be compelled to drop the cheques in the drop box and while
the cheque drop box facility may be made available to the customers, the facility
for acknowledgement of the cheques at the regular collection counters should
also be available to the customers. No branch should refuse to give an acknowledgement
if the customer tenders the cheque at the counters.
3. Wherever the cheque drop box
facility has been introduced, it is necessary that customer is made aware of
both the options available to him, i.e. dropping cheques in the drop box or
tendering them at the counters so that he can take an informed decision in this
regard. Banks are, therefore, advised to invariably display on the Cheque
Drop-Box itself that
' Customers can also tender
the cheques at the counter and obtain acknowledgement on the pay-in-slips'
The above message may be displayed in English, Hindi and the concerned regional
language of the State.
4. Please acknowledge receipt to
our concerned Regional Office.
Chief General Manager