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Home >> English - Customer Complaints - Against RBI
 

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint with CEP Cell. The complaint should contain the name and address of the complainant, the department against which the complaint is being made, and facts of the case supported by documents, if any, relied upon by the complainant.

Click on the Name of the City to send an E-mail

S.N Office TelephoneNo. Fax No.
1 Agartala 0381-2381051 0381-2381081
2 Ahmedabad 079-27540955  
3 Aizawl 0389-2328333  
4 Bengaluru 080-22277620  
5 Belapur 022-27576716 022-27570015
6 Bhopal 0755-2551592 0755-2552283
7 Bhubaneswar 0674-2390074 0674-2394639
8 Chandigarh 0172-2780180 0172-2713935
9 Chennai 044-25392412 044-25394984
10 Dehradun 0135-2742493  
11 Gangtok 03592-281117 03592-281113
12 Guwahati 0361-2636559 0361-2517441
13 Hyderabad 040-23232016 040-23232015
14 Imphal 0385-2411819  
15 Jaipur 0141-2570355 0141-2566419
16 Jammu 0191-2474882 0191-2470576
17 Kanpur 0512-2332938 0512-2333524
18 Kochi 0484-2402468 0484-2402715
19 Kolkata 033-22308331/22304321 (Ext. 6804/6304)  
20 Lucknow (0522) 2307559, 2307907  
21 Mumbai 022-22705724 022-22705724
22 Nagpur 0712-2806326 0712-2536828
23 New Delhi 011-23715098 011-23711250
24 Panaji 0832-2904631, Ext. 209,213,220 0832-2970056
25 Patna 0612-2320815 0612-2322643
26 Raipur 0771-2242352 0771-2242323
27 Ranchi 0651-2210512 0651-2210515
28 Shillong 0364-2501840 0364-2501836
29 Shimla 0177-2629482 0177-2629728
30 Thiruvananthapuram 0471-2337188 0471-2338817

In the event of the complainant not getting a reply within a period of 35 days or his/her not being satisfied with the reply received, he/she may write to the Chief General Manager, Reserve Bank of India, Consumer Education and Protection Department, Central Office, 1st Floor, Amar Building, Perin Nariman Street, Mumbai 400 001.

 
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