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CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

Press Release


PDF document (221 kb)
Date : Nov 14, 2018
RBI imposes monetary penalty on on Deutsche Bank A.G

The Reserve Bank of India (RBI) has imposed, by an order dated November 05, 2018, a monetary penalty of ₹ 30.10 million on Deutsche Bank A.G. (the bank) for non-compliance with the directions issued by RBI on Income Recognition and Asset Classification (IRAC) norms, Know Your Customer / Anti-money Laundering (KYC/AML) norms, and on disclosure of monetary penalties imposed by the regulator. This penalty has been imposed in exercise of powers vested in RBI under the provisions of Section 47A(1)(c) read with Section 46(4)(i) of the Banking Regulation Act, 1949, taking into account the failure of the bank to adhere to the aforesaid directions issued by RBI.

This action is based on deficiencies in regulatory compliance and is not intended to pronounce upon the validity of any transaction or agreement entered into by the bank with its customers.

Ajit Prasad
Assistant Adviser

Press Release : 2018-2019/1123


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