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CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.

Press Release


PDF document (154 kb)
Date : Mar 16, 2017
RBI modified Directions issued to Navodaya Urban Co-operative Bank Ltd., Nagpur, Maharashtra

The Reserve Bank of India has modified Directions issued to Navodaya Urban Co-operative Bank Ltd., Nagpur. The Directions are valid up to June 15, 2017, subject to review. The bank was earlier placed under directions from December 15, 2016.

The Directions were imposed in exercise of powers vested in the Reserve Bank under sub section (1) of Section 35A of the Banking Regulation Act, 1949 (AACS). A copy of the Directions is displayed on the bank's premises for perusal by interested members of public.

The issue of the Directions by the Reserve Bank should per se not be construed as cancellation of banking license by the Reserve Bank. The bank will continue to undertake banking business with restrictions till its financial position improves. The Reserve Bank may consider modifications of these Directions depending upon circumstances.

Ajit Prasad
Assistant Adviser

Press Release: 2016-2017/2468


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