Sl. No. | Tender Clause No. | Specification Mentioned in the tender | Queries raised by the vendor | Clarifications by the Bank |
1 | 7.1.5 | Carrying out all civil (Including Rack dismantling and rebuilding) activities for installation of the above | M/s Unicom Infotel Pvt. Ltd: Needs clarification about the density of civil work…is it subjected to rack dismantling and rebuilding…or any other material | • Rack dismantling and rebuilding including civil works required for execution of caption project. |
2 | 7.1.7 | Vendor’s scope also includes buy-back of existing old EPBAX system (Model: Hipath 4000. Make: Siemens) | M/s Unicom Infotel Pvt. Ltd: Request you to provide us the detail configuration like no. of trunks and extensions of the system version & depreciated value in books of accounts to get the correct valuation. | • Advised to site visit. |
3 | 7.3.1A | Exchange shall be Non-blocking Server Gateway Architecture based (must having Linux operating system) IP technology EPABX system having 2 no’s of communication server must work in an Active / Active redundancy mode including all required hardware, software & one time activation key / license. The system shall be supporting IP technology for Voice, Data, Video, Multimedia Call Handling and Interactive Voice Response System through Copper, OFC. All Data (Numbers, Routing, Applications etc.) should reside in both the Servers. Database replication in both servers should be automatic. In the event of a failover one server due to system trouble another server will take care the load. | M/s Unicom Infotel Pvt. Ltd: Exchange shall be Non-blocking Server Gateway Architecture based (must having Linux operating system) IP technology EPABX system having 2 no’s of communication External server must work in an Active / Active redundancy mode including all required hardware, software & one time activation key / license. The system shall be supporting IP technology for Voice, Data, Video, Multimedia Call Handling and Interactive Voice Response System through Copper, OFC. All Data (Numbers, Routing, Applications etc.) should reside in both the Servers. Database replication in both servers should be automatic. In the event of a failover one server due to system trouble another server will take care the load. | • Advised to adhere to the tender requirement / Specification. |
4 | 7.3.1b. iv | 50 nos of extension for IP hard phones with license / activation key. IP phone capacity activation key for 100 no’s of extension for IP phones. The exchange shall be expandable up to minimum 100 extension for IP phones by adding license / activation key only without changing any hardware, software of the EPABX | M/s Unicom Infotel Pvt. Ltd: We need more clarity on this clause, whether you want 150 licence with 50 IP phones or 250 IP licence, with 50 IP Phone. | • License required for extension of 50 no’s of IP Phones. • System having capacity to connect minimum 100 no’s of IP phones without changing any hardware, software of the EPABX. |
5 | 7.3.1b.ix | Two no’s of 500 pair Main Distribution Frame (MDF) with krone module one for system side and another for field side and its necessary cabling from server to system side MDF and in-between two MDF | M/s Unicom Infotel Pvt. Ltd: Two no’s of 1000 pair Main Distribution Frame (MDF) with krone module one for system side and another for field side and its necessary cabling from server to system side MDF and in-between two MDF. M/s ABS India Pvt. Ltd: 600 extensions are required. | • Advised to adhere to the tender requirement / Specification. |
6 | 7.3.1Z.21 | Simultaneous ring at Extension & Mobile Phone. The Mobile Phone user can then divert the call & establish a basic call handling facility. | M/s Unicom Infotel Pvt. Ltd: The number of user is not defined, hence if you want for all user then there will be huge financial implication as all the call will be charged by the telecom operator/ service provider. | • Advised to adhere to the tender requirement / Specification. However, required user will be programmed during the execution period. |
7 | 7.3.1Z.27 | Simultaneous Three & Eight party Conference bridges (Min 08 Nos) | M/s Unicom Infotel Pvt. Ltd: Needs clarification whether three or eight party you require | • Advised to adhere to the tender requirement / Specification. |
8 | 7.3.1AA | System should have built in LAN ports 3 nos. for 1st-LAN, 2nd-WAN, 3rd-Maintenance port | M/s Unicom Infotel Pvt. Ltd: System should have built in LAN ports 3 nos. for 1st-LAN, 2nd- WAN. For maintenance separate port is not required as it is old concept & technology. M/s NISC Convergent Technologies Pvt. Ltd and M/s Diamond Infotech Pvt. Ltd.: System should have built in LAN ports 2 nos. for 1st-LAN, 2nd-WAN, RS232 port for maintenance. | • The ports as per tender will be there. However, as per manufacturer standard 3 ports, one each of LAN, WAN & RS232 is accepted. |
9 | 7.3.1AA | System should support minimum 100 IP Extensions | M/s Unicom Infotel Pvt. Ltd: This clause correlates to clause 7.3.1b.iv, hence needs proper clarification from your end. | • Already clarified at sl. no.-4 above. |
10 | 7.3.1BB | Unified Communication should be built in the IP EPABX server and can be used using optional license depending on requirements Unified Communication should have following features without using any 3rd party Hardware / software: | M/s Unicom Infotel Pvt. Ltd: Unified Communication should support the IP EPABX server and can be used using optional license depending on requirements Unified Communication should have following features without using any 3rd party Hardware / software. M/s ABS India Pvt. Ltd: Number of users required. | • Unified communication should support IP EPABX server. |
11 | 7.3.2.6e | Automatically e- mails reports directly to pre-assigned mail id’s | M/s Unicom Infotel Pvt. Ltd: Needs detailed clarifications | • System should support sending reports to pre-assigned mail id’s. |
12 | 7.3.2.8b | Free upgrades shall be available for a minimum period of two years from the date of installation | M/s Unicom Infotel Pvt. Ltd: Free upgrades shall be available for a minimum period of one year from the date of installation | • Advised to adhere to the tender requirement / Specification. |
13 | Section VIII – Sl.no. 1 | Server Gateway Architecture based IP EPABX manufacturers - Cisco / Avaya / Tadiran / alcatel / Panasonic | M/s Unicom Infotel Pvt. Ltd: Addition of Mitel among manufacturers. |
14 | Section VIII – Sl.no. 4 | Telephone Instruments (IP phone) for operator console manufacturers - Cisco / Avaya / Tadiran / alcatel / Panasonic. | M/s Unicom Infotel Pvt. Ltd: Addition of Mitel among manufacturers |
15 | 7.3.1 q | Voice to Email Functionality should be available for all users as default without any additional licenses. | M/s NISC Convergent Technologies Pvt. Ltd and M/s Diamond Infotech Pvt. Ltd.: Voice to Email Functionality should be included for “specify the number” of users without any additional licenses. It should support softphone functionality also for deskphone/smartphones. | • Voice to Email Functionality should be available for 50 no’s of IP extensions as default without any additional licenses. |
16 | 7.3.1 i | System should support open platform like ISDN Q Sig, E&M, E1, and IP for networking same / other brand PBX system for Intercom calling among remote locations | M/s NISC Convergent Technologies Pvt. Ltd and M/s Diamond Infotech Pvt. Ltd.: System should support open platform like ISDN Q Sig, E&M, E1, and IP for networking same / other brand PBX system for Intercom calling among remote locations | • Advanced version of E&M platform in form of E1 is accepted. |
17 | 7.3.2 (7) a) b) d) | Advanced Text and Graphical Reports: - The Frequency distribution figures shall be available for the following conditions. a) Number of unanswered call due to trunk congestion, restriction. b) Number of calls which were waiting at console. d) Number of incoming and outgoing calls per P&T trunk line. | M/s NISC Convergent Technologies Pvt. Ltd and M/s Diamond Infotech Pvt. Ltd.: Advanced Text and Graphical Reports using external call accounting software. | • Advised to adhere to the tender requirement / Specification. |