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Date: 30/12/2005
RRBs - Financial Inclusion - Trilingual Forms/Brochures/Pamphlets

RBI/2005-06/270
RPCD.CO.No.RRB.BC.61/03.05.33(F)/2005-06

December 30, 2005

The Chairmen, All Regional Rural Banks

Dear Sir

Financial Inclusion - Trilingual Forms/Brochures/Pamphlets

Please refer to our Circular RPCD.CO.No.RRB.BC.58/03.05.33(F)/2005-06 dated December 27, 2005 wherein Regional Rural Banks were advised to make available a basic banking 'no-frills' account either with 'nil' or very low minimum balance as well as charges that would make such accounts accessible to vast sections of population with a view to achieving the objective of greater financial inclusion.

2. The Committee on Customer Service in Banks (Goiporia Committee) had inter alia recommended that the banks should make available brochures/pamphlets in Regional Languages/Hindi/English giving details of various schemes available and terms and conditions thereof. In order to ensure that banking facilities percolate to the vast sections of the population, RRBs should make available all printed material used by retail customers including account opening forms, pay-in-slips, passbooks, etc. in trilingual form i.e. English, Hindi and the concerned Regional Language. However, in cases where RRBs have already made available such material in regional language/s, they need not provide the same in trilingual form.

3. Please acknowledge receipt to our respective Regional Office.

Yours faithfully

(K. Bhattacharya)
General Manager

 
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