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The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint with CEP Cell (email: crpc@rbi.org.in). The complaint should contain the name and address of the complainant, the department against which the complaint is being made, and facts of the case supported by documents, if any, relied upon by the complainant. Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Agartala	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071 Click here to lodge complaint
2	Ahmedabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955 Click here to lodge complaint
3	Aizawl	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442 Click here to lodge complaint
4	Belapur	The Officer In-Charge Consumer Education and Protection Cell 2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai - 400 614 Telephone: 022- 27578004 Click here to lodge complaint
5	Bengaluru	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397 Click here to lodge complaint
6	Bhopal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592 Click here to lodge complaint
7	Bhubaneswar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074 Click here to lodge complaint
8	Chandigarh	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Central Vista, Sector 17 Chandigarh - 160 017 Telephone: 0172-2780180 Click here to lodge complaint
9	Chennai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910 Click here to lodge complaint
10	Dehradun	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 74/1, Rajpur Road GMVN Building Dehradun - 248 001 Telephone: 0135-2740140 Click here to lodge complaint
11	Gangtok	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Tseyang Dzong Building, Amdo Golai NH-10, P.O. - Tadong Gangtok -737 102 Tel. No. 03592-281117 Click here to lodge complaint
12	Guwahati	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pan Bazaar, Station Road Guwahati - 781 001 Telephone: 0361-2636559 Click here to lodge complaint
13	Hyderabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016 Click here to lodge complaint
14	Imphal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819 Click here to lodge complaint
15	Jaipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948 Click here to lodge complaint
16	Jammu	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rail Head Complex Jammu - 180 012 Telephone: 0191-2479472 Click here to lodge complaint
17	Kanpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India M.G Road Kanpur - 208 001 Telephone: 0512-2332938 Click here to lodge complaint
18	Kochi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Ernakulam North Kochi - 682 018 Tel. No. 0484-2402468 Click here to lodge complaint
19	Kolkata	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 15, Netaji Subhas Road Kolkata - 700 001 Telephone: 033-22130026 Click here to lodge complaint
20	Lucknow	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 8-9, Vipin Khand, Gomti Nagar Lucknow - 226 010 Telephone: 0522-2307948 Click here to lodge complaint
21	Mumbai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Building Mumbai Regional Office, Fort Mumbai - 400 001 Telephone: 022- 22603644 Click here to lodge complaint
22	Nagpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur - 440 001 Telephone: 0712-2806326 Click here to lodge complaint
23	New Delhi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6, Sansad Marg New Delhi - 110 001 Telephone: 011-23325247 Click here to lodge complaint
24	Panaji	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 7th Floor, Gera Imperium-II Patto Panaji - 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829 Click here to lodge complaint
25	Patna	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India South Gandhi Maidan Patna - 800 001 Telephone: 0612-2320815 Click here to lodge complaint
26	Raipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur - 492 013 Tel. No. 0771-2242352 Click here to lodge complaint
27	Ranchi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444 Click here to lodge complaint
28	Shillong	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, BSNL Bhavan Opposite Ka Phan Nonglait Park, Barik Shillong, East Khasi Hills Meghalaya-793001 Telephone: 0364-2501839 Click here to lodge complaint
29	Shimla	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Market, Kasumpti Shimla – 171 009 Himachal Pradesh Click here to lodge complaint
30	Thiruvananthapuram	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 Click here to lodge complaint

In the event of the complainant not getting a reply within a period of 60 days or his/her not being satisfied with the reply received, he/she may write to the Chief General Manager, Reserve Bank of India, Consumer Education and Protection Department, Central Office, 1st Floor, Amar Building, Perin Nariman Street, Mumbai 400 001.

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