The Reserve Bank welcomes your valuable suggestions towards further improvement in the services. Such suggestions may be placed in the suggestions / complaints boxes available at various points in the Reserve Bank's premises.
A complaints Redressal Cell headed by Smt.P. kumar, Regional Director for Maharashtra, Reserve Bank of India, Nagpur, has been set up for prompt settlement of complaints. In this regard, you can also approach Shri Rajender Kumar, Manager, RBI, Nagpur, Tel: 0712 - 2532351 - Ext.387.
i) Same day if subscription is received in cash.
ii) On realization of cheque/draft if subscription is received in form of cheque or draft.
2.
Issue of Duplicate Securities
a) G.P.Notes
b) Stock Certificate
c) Duplicate receipt
(a) 3 months from the date of publication in the Government Gazette
(b) 4 days
(c) Within 2 days of admission of claim.
3.
Payment of Interest Warrant
a) Stock Certificate
b) S.G.L.
c) Savings Bonds
(a) On due date
(b) On due date
(c) On due date
4.
a) Transfer
b) Change of enfacement
c) Conversion
(a) 4 days
(b) 2 days from date of receipt of special
cancellation advice from parent PDO.
(c) 4 days
5.
Credit to SGL account
3 days
6.
Issue of scrips by debit to SGL account
2 days
7.
Receipt of securities for repayment
5 days
8.
SGL transfer
1 days
9.
Registration of power of attorney and certification
1 day
10.
Other Services
a) examination
b) Certificate of registry of sale power
c) Renewal
d) Withdrawal from safe custody
(a) 1 day
(b) 1 day
(c) 6 days
(d) 1 day
11.
Revalidation of Interest warrant
1 day
12.
Registration of nomination
1 day
In the case of unsatisfactory service or non-compliance of the above time schedule, in Public Debt Office please approach the Deputy General Manager (Banking), Reserve Bank of India, Nagpur, Tel:0712 - 2558967 and/or Asstt.General Manager, Public Debt Office, Reserve Bank of India, Nagpur Tel: 0712 - 2520120.
Note : Time Frame represents 'Clear Working Days' and is not rigid.
Delivery of receipted challans
a) Tendered with cash
b) Tendered with cheques issued by government departments maintaining accounts with RBI
c) Tendered with other cheques
d) Tendered with outstation cheques
(a) 20 minutes (depending upon
volume and cash tendered.
(b) On the same day.
(c) 1 day after date of realization of
cheques
(d) One week (for the four metros)
15 days for other places
2.
Submission of scrolls to government departments
Day to day basis
3.
Submission of monthly statements to government departments
On second working day of the following month
4.
Receipt of debit/credit scrolls from agency banks and reimbursement of claims/settlements
Day to day basis
5.
Cash withdrawal by government cheques
20 minutes (depending upon volume of withdrawal)
In the case of unsatisfactory service or non-compliance of the above time schedule, in Public Accounts Department please approach the Deputy General Manager (Banking), Reserve Bank of India, Nagpur (Tel.: 0712 - 2558967) and/or Manager, Public Accounts Department, Reserve Bank of India, Nagpur, (Tel. : 0712 - 2547077)..
Note : Time Frame represents "Clear Working Days" and is not rigid.
(a) Same day
(b) 4 Days (subject to clearing of discipline)
2.
Receipt of cash
30 minutes (depending upon volume of tender)
3.
Withdrawal of cash
20 minutes (depending on volume of withdrawal)
4.
Issue of DD/TT/MT
Same day
5.
Credit of TT received
Same day, if received during banking hours
6.
Issue of cheque books
30 minutes
7.
Other Services :
a) Furnishing of daily statement of accounts
On the following day
b) Refinance facility and disbursement of loans
Same day
In the case of unsatisfactory service or non-compliance of the above time schedule, in Deposit Accounts Department please approach the Deputy General Manager (Banking), Reserve Bank of India, Nagpur (Tel.: 0712 - 2558967) and/or Assistant General Manager, Deposit Accounts Department, Reserve Bank of India, Nagpur, (Tel. : 0712 - 2531966).
Note : Time Frame represents "Clear Working Days" and is not rigid.
The activity of Foreign Exchange Cell at Nagpur is basically to disseminate, on requests, information on exchange related matters coming within the power of Reserve Bank of India. Whenever queries are received regarding the actual operational and procedural issues, the customers are directed to Authorised Dealers or in case of further clarification on policy issues, they are being advised to get in touch with Foreign Exchange Department, Mumbai Regional Office which is the Regional Office for this purpose.
