Reserve Bank has set up a Complaints Redressal Cell under Shri Sudarshan Sen, Regional Director (for Gujarat) for prompt redressal of complaints from members of public against the Reserve Bank at the following address:
Bank of India
Complaints Redressal Cell,
Near Gandhi Bridge,
Ahmedabad- 380 014.
Any person, who has a grievance against any Department of Reserve Bank of India at Ahmedabad may lodge his complaint to the Cell at the above address. The complaint should contain the name and address of the complainant, the department against which the complaint is made, and the fact of the case supported by documents, if any, relied upon by the complainant. Complaints against any Financial Institution may be made directly to the concerned Departments in Reserve Bank of India. The list of the Departments are listed below:
- Department of Banking Supervision: Complaint against commercial banks
- Department of Non-Banking Supervision: Complaint against Non-banking Financial Institutions (NBFC)
- Urban Banks Department : Complaint against co-operative banks
- Rural Planning & Credit Department: Complaint against rural banks & schemes of central government for rural development
Members of public can also approach the Designated Officer Shri N B Panda, AGM (Personnel) on telephone No. 079-27542216 or call on him at the above address.
In the event of the complainant not getting a reply within a period of 3-5 days or his not being satisfied with the reply received, he may write to Shri. V K Sharma, ED, RBI, Central Office Building, Shahid Bhagat Singh Road, Mumbai-400 001.